Case Manager III

U.S.VETS•Inglewood, CA

About The Position

Lead with heart, serve with purpose. Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives. Are you a compassionate, solutions-oriented professional with a master’s in social work, psychology, or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact? U.S. VETS—the nation’s largest nonprofit dedicated to preventing and ending veteran homelessness—is hiring a Case Manager III to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability. This advanced-level position helps drive life-changing outcomes for the veterans we serve and provides leadership to newer case management staff. What You’ll Do As a Case Manager III, you will provide trauma-informed, strengths-based case management, while helping to lead the day-to-day coordination of client services. Responsibilities include: Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs. Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals. Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing). Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children). Lead and support case conferencing and program meetings; guide and mentor Case Manager I & II team members. Assist with crisis intervention, urgent client matters, and after-hours support as needed. Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems. Conduct drug and alcohol screenings and ensure compliance with program rules and service plans. Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health. Supervise interns and participate in staff onboarding and training as assigned. Programs You May Support This role may be assigned to one or more of the following programs: Transitional Housing: Help veterans prepare for and transition into permanent housing. SSVF (Supportive Services for Veteran Families): Deliver rapid rehousing and homelessness prevention services. Permanent Housing (HUD-VASH, etc.): Focus on housing stabilization and long-term support. Workforce Development: Assist clients with employment plans, resumes, and job readiness. Justice-Involved Veterans: Provide pre-release and post-release support for veterans exiting incarceration. Aftercare and Counseling Services: Offer ongoing case management and facilitate group or individual therapy (if licensed or certified). You Are Mission-Driven – You are passionate about serving veterans and making a difference. Experienced – You have a solid foundation in case management, ideally with at-risk populations such as those experiencing homelessness, mental health disorders, or substance use. Organized & Adaptable – You can juggle multiple priorities, stay on top of documentation, and thrive in a team-based culture. Leadership-Oriented – You’re ready to support peers, mentor junior staff, and help elevate program quality.

Requirements

Master’s degree in social work, psychology, counseling, or related field.
2+ years of experience in case management or social services (preferably with homeless, veteran, or justice-involved populations).
Ability to pass background checks if assigned to programs involving incarcerated or recently released clients.
Strong communication, documentation, and organizational skills.
Proficiency in Microsoft Office and electronic records systems.
Valid driver’s license preferred; ability to conduct home visits and transport clients as needed.

Nice To Haves

Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE)
Active registration or license with the BBS (ACSW, AMFT, LCSW, LMFT).
Experience facilitating groups or life skills classes.

Responsibilities

Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).
Lead and support case conferencing and program meetings; guide and mentor Case Manager I & II team members.
Assist with crisis intervention, urgent client matters, and after-hours support as needed.
Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.
Conduct drug and alcohol screenings and ensure compliance with program rules and service plans.
Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.
Supervise interns and participate in staff onboarding and training as assigned.