Case Manager III - Phoenix

U.S.VETS•Phoenix, AZ

About The Position

Looking for a rewarding position? How would you like to serve those who served? If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you! Come & join our winning team! Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K ALL APPLICATIONS MUST BE COMPLETED IN ENTIRETY FOR FURTHER CONSIDERATION/LOCAL CANDIDATES ONLY. This position reports directly to the Program Coordinator or Director of Behavioral Health of U.S.VETS. Case Manager III is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients needs.

Requirements

Masters Degree in Social Work, Psychology, Counseling, or other related social service field required.
Two years of experience in social services or related field preferred.
Certification in Substance Abuse Counseling preferred; certification will be required for Case Managers providing counseling services per state licensing requirements for the assigned worksite and must be maintained.
Case Managers assigned to programs serving incarcerated veterans must be able to pass background checks for clearance into jails/prisons and maintain clearance.
Case Managers assigned to provide nursing or health-related services are required to have and maintain necessary nursing credentials as a Licensed Practical Nurse (LPN) and Registered Nurse (RN)
Experience working with homeless and/or veterans preferred.
Experience facilitating support groups preferred.
Strong oral and written communication skills.
Professional manner and appearance.
Ability to work independently and within a team.
Ability to take direction.
Ability to work effectively with diverse group of clients, staff, and community members.
Computer proficient in Microsoft Office and Internet.
Valid drivers license preferred. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course.

Nice To Haves

Preferred experience working with clients transitioning from jail/prison.
Must obtain, possess, and/or maintain an active registration with the State Board of Behavioral Sciences or equivalent (ACSW/LCSW/AMFT/LMFT), certification in Substance Abuse Counseling (through CCAPP, CAADE, etc.), or be willing and able to become registered to obtain certification within first 45 days of employment. While U.S.VETS may provide trainings that support the maintenance of credentials at the companys discretion, the employee is responsible for maintaining credentials.

Responsibilities

Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.
Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete
Collaborates with clients to complete Individual Action Plans (IAP)
Provides guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc. during weekly program meeting and as needed
Conducts crisis intervention and supports Case Manager I & II staff with client issues
Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format
Reviews and documents updates for IAPs on a monthly basisp
Completes timely discharge summaries
Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
Assists in quality management activities, data collection, and preparing reports
Facilitates client life skills classes
Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
Conducts random drug and alcohol screenings of clients
Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
Assists Program Coordinator and Director of Behavioral Health with auditing of client documentation such as client eligibility documentation, case notes, IAPs and IAP reviews, discharge forms
Assists Program Coordinator and Director of Behavioral Health with program reporting.
Supervises student interns which includes task assignment, reviewing process recordings, supervision sessions, evaluations, and adhering to university standards
Assists with training new staff and providing training to team members
Assists with urgent client issues outside of business hours as needed
ompletes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
Documents client referrals for services
Attends scheduled team meetings and trainings
Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
Performs other duties as required. Staff who have a valid drivers license and meet company insurance requirements may be requested to complete a provided driver training course and drive company vehicles for work-related activities to include client transportation.
Focuses on providing case management services that result in clients transitioning to permanent housing
Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs
Monitors program rent/participant fee compliance to assist clients in prioritizing housing
Additionally, for programs with scattered-site transitional housing such as the Transition In Place (TIP) Program, locates housing units in the community that meet clients needs
Focuses on providing case management services that result in clients obtaining and maintaining permanent housing
For programs with scattered-site permanent housing, locates housing units in the community that meet clients needs
For programs that serve families with dependent children, ensures that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
Assists with Workforce Program Assessment and Enrollment processes
Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals
Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services.
Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.
Makes presentations of clients employment backgrounds to prospective employers.
Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures.
May report directly to the SSVF Team Leader if applicable
Conducts rapid rehousing and homeless prevention services for veterans and their families
Works with clients to develop a Housing Stability Plan
Provides case management services to family members in the veteran household
Conducts home visits to provide case management services
Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs
Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS
Assists in rapidly placing homeless veteran families into housing
Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units
Coordinates with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manages them while they are on the Rapid Rehousing Track of the program
Make home visits by the Case Manager to monitor housing stability
Provide or coordinate educational activities related to meal planning, tenant responsibilities, the use of public transportation, community resources, financial management, development of natural supports
Making referrals to needed services, such as mental health, substance use disorder, medical, and employment services
Participating in case conferencing with other service providers who are working with the veteran
Must have reliable transportation
Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison.
Works with clients to develop an Individual Housing & Employment Plan and if enrolled in workforce services, a detailed Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to housing and employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals.
Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services.
Facilitates groups or classes as required per the program, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, Substance Abuse Education, etc.
Makes presentations of clients employment backgrounds to prospective employers.
Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures.
When clients are currently incarcerated, meetings and classes will be conducted in the jail/prison.
Ability to pass background for clearance into jails/prisons.
Facilitate group and/or individual counseling.