Case Manager II - Loft

Housing Matters • Santa Cruz, CA

37d • $28 - $32

About The Position

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring.

The Loft is a low-barrier shelter for up to 43 individuals at a time. The Loft is open to adults who are currently experiencing homelessness and who are partnering with us to end that homelessness. The Loft Case Manager II is a journey-level class and is expected to work with a minimum amount of supervision. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate to complex casework services.

Requirements

• A minimum of one year of experience performing social service casework services comparable to a Case Manager I at Housing Matters in an exceptional manner exceeding all standards and abilities
• A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.
• Possession of a valid California Class C Driver's License or must be able to provide suitable transportation which is approved by the organization may be required for certain positions.
• Thorough knowledge of: Social casework objectives, principles, methods, and caseload management and organization.
• Social and economic factors which influence individuals and/or households experiencing homelessness.
• Principles of human behavior, development and psychological defense mechanisms and reactions to stress.
• Community health, welfare, social, and legal support systems, and other resources available to clients.
• Interviewing and record keeping techniques, including the documentation of all actions and contacts in case files.

Responsibilities

• Perform intake interviews, assessments, and assist participants in developing individual case plans.
• Facilitate participants’ pathway to permanent housing in coordination with housing navigators and other programs, agencies, and organizations.
• Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.
• Engage in person-centered care, and provide options, information, and choices that allow for stimulating change.
• Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
• Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
• Maintain confidentiality and treat participants with dignity and respect at all times.
• Assist in overall administration of the program.
• Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements
• Perform other duties as assigned.
• Orient new shelter guests into the program, including outlining shelter policy and expectations, touring the shelter facility and dining hall, etc.
• Facilitate storage of personal items.
• Support the Program Manager in enforcing and maintaining campus and shelter policy.
• Support the Direct Services Team in facilitating day services, shelter programs, and additional services.

Benefits

• 6 Medical plans to choose from (100% employee coverage is available with certain plans)
• Dental - 100% employee coverage
• Vision - 100% employee coverage
• Life insurance (UNUM) - 100% employee coverage
• Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
• 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
• Employee Assistance Program (EAP) and Travel Assistance
• PTO: 20 days annually, 1 paid floating holiday, 9 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level