Case Manager

TX-HHSC-DSHS-DFPS • Austin, TX

1d

About The Position

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Case Manager II in the Interest List Management (ILM) Unit. Under the supervision of the Interest List Management Supervisor. The position provides moderately complex (journey-level) case management work. Work involves developing and maintaining contact with persons who are elderly or have disabilities to provide education for Medicaid Waiver programs, and related service needs; performs internal activities such as completing data entry in various databases, monitoring shared mailboxes, and communicating with the public over the phone regarding registration for waiver interest list programs. Work requires adherence to contracts, policies, procedures, and guidelines to ensure consistency with HHSC program requirements. This position works under general supervision, with moderate latitude for the use of initiative and independent judgement.

Requirements

• Knowledge of Community resources available to persons who are elderly or have disabilities.
• Skill in the use of the following office software applications (word, excel, and outlook).
• Skill in the use of standard office equipment (Personal computer, printers, copiers, fax and telephone).
• Ability to Perform data entry in an automated system while talking on the phone.
• Ability to Explain complex or difficult information in a pleasant and understandable manner.
• Ability to Organize workloads and set priorities to meet deadlines.
• Ability to Work under minimal supervision on difficult or complex tasks and maintain accurate files.
• Ability to Effectively manage time and priorities independently.
• Ability to Communicate with others (internally or externally) orally and in writing to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems.
• Ability to Establish and maintain effective working relationships with co-workers, and managers in a fast-paced, deadline-oriented environment.
• Experience with computer equipment and software, including Excel, Outlook, and Word is required.

Nice To Haves

• Preferred experience with customer service techniques and data entry.
• Preferred experience handling a high volume of assignments in a short period of time.

Responsibilities

• Maintains and monitors high volumes of daily incoming waiver referrals.
• Conducts outbound calls and performs data entry in the Community Services Interest List (CSIL) system, the HHS Enterprise Administrative Report and Tracking System (HEART), and SharePoint or other electronic programs and systems.
• Serves as a back-up, answering the toll-free intake line for interest list calls; handles interest list inquiries, routes calls to the appropriate area, and takes messages as necessary.
• Maintains shared mailboxes as assigned.
• Communicates on an intermediate level with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Composes messages and answers moderately complex questions related to Medicaid waiver programs.
• Prepares, edits, and proofreads email correspondence, forms, or other documents such as letters and memos.
• Maintains data entry for returned mail and program documents, to include retrieving or purging files according to the retention schedule, using manual or electronic systems.
• Performs other duties as assigned and required to maintain unit operations as workloads may vary.
• Demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts through daily internal and external communications.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed