Case Manager II - Houston

U.S.VETS•Houston, TX

22h•Onsite

About The Position

U.S.VETS is the largest nonprofit organization dedicated to combating America’s veteran homeless crisis by providing intervention and prevention services, including housing, mental health, and career programs, along with wraparound services. With residential and service sites nationwide, U.S.VETS helps veterans and their families successfully transition to civilian life. The organization is actively developing housing and expanding vital homeless prevention programs, offering post-9/11 veterans and families essential career and mental health services. The Case Manager II position is a full-time, non-exempt role reporting directly to the Program Coordinator. This individual is responsible for guiding veterans to achieve their highest level of independence through a collaborative case management process that assesses, plans, implements, coordinates, monitors, and evaluates services to optimally meet each client's needs.

Requirements

Bachelor’s Degree required.
Degree in Social Work, Psychology, Counseling, or other related social service field required
Strong oral and written communication skills
Professional manner and appearance
Ability to work independently and within a team
Ability to take direction
Ability to work effectively with diverse group of clients, staff, and community members
Computer proficiency in Microsoft Office 365 applications, email, and internet research
Ability to pass background for clearance into jails/prisons (if assigned to IVTP)
Must have and maintain required nursing credentials as a Licensed Practical Nurse (LPN) and Registered Nurse (RN) (if assigned to nursing duties)

Nice To Haves

Two years of experience in social services or related field preferred
Experience working with homeless and/or veterans preferred
Certification in Substance Abuse Counseling preferred
Experience facilitating support groups preferred
Valid driver’s license preferred. Must meet company insurance requirements and complete a provided driver training course
Preferred experience working with clients transitioning from jail/prison (if assigned to IVTP)

Responsibilities

Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services
Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete
Collaborates with clients to complete Individual Action Plans (IAP)
Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format
Reviews and documents updates for IAPs monthly
Completes timely discharge summaries
Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
Assists in quality management activities, data collection, and preparing reports
Facilitates client life skills classes
Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
Conducts random drug and alcohol screenings of clients
Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
Documents client referrals for services
Attends scheduled team meetings and trainings
Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
Drive company vehicle for client transportation or other work-related activities.
Performs other duties as required
Focuses on providing case management services that result in clients transitioning to permanent housing (for Transitional Housing Clients)
Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs (for Transitional Housing Clients)
Monitors program rent/participant fee compliance to assist clients in prioritizing housing (for Transitional Housing Clients)
Locates housing units in the community that meet clients’ needs (for programs with scattered-site transitional housing such as the Transition In Place (TIP) Program)
Focuses on providing case management services that result in clients obtaining and maintaining permanent housing (for Permanent Housing Clients)
Locates housing units in the community that meet clients’ needs (for programs with scattered-site permanent housing)
Ensures that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs (for programs that serve families with dependent children)
Assists with Workforce Program Assessment and Enrollment processes (for Workforce Clients)
Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals (for Workforce Clients)
Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services (for Workforce Clients)
Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc. (for Workforce Clients)
Makes presentations of clients’ employment backgrounds to prospective employers (for Workforce Clients)
Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures (for Workforce Clients)
Conducts rapid rehousing and homeless prevention services for veterans and their families (for SSVF Clients)
Works with clients to develop a Housing Stability Plan (for SSVF Clients)
Provides case management services to family members in the veteran household (for SSVF Clients)
Conducts home visits to provide case management services (for SSVF Clients)
Ensures that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs (for SSVF Clients)
Maintains compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS (for SSVF Clients)
Assists in rapidly placing homeless veteran families into housing (for SSVF Clients)
Conduct Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units (for SSVF Clients)
Coordinates with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manages them while they are on the Rapid Rehousing Track of the program (for SSVF Clients)
Make home visits by the Case Manager to monitor housing stability (for Aftercare Case Management programs)
Provide or coordinate educational activities related to meal planning, tenant responsibilities, the use of public transportation, community resources, financial management, development of natural supports (for Aftercare Case Management programs)
Making referrals to needed services, such as mental health, substance use disorder, medical, and employment services (for Aftercare Case Management programs)
Participating in case conferencing with other service providers who are working with the veteran (for Aftercare Case Management programs)
Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison (for Incarcerated Veterans Transition Program (IVTP))
Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals (for Incarcerated Veterans Transition Program (IVTP))
Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services (for Incarcerated Veterans Transition Program (IVTP))
Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc. (for Incarcerated Veterans Transition Program (IVTP))
Makes presentations of clients’ employment backgrounds to prospective employers (for Incarcerated Veterans Transition Program (IVTP))
Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures (for Incarcerated Veterans Transition Program (IVTP))
When clients are currently incarcerated, meetings and classes will be conducted in the jail/prison (for Incarcerated Veterans Transition Program (IVTP))
Oversee and track infection control protocols; assist with ensuring protocols related to health and wellness are implemented and maintained (for Case Managers with nursing credentials)
Assist with coordinating health testing (i.e. TB, COVID, Flu, etc.) to include mass testing, self-administered testing, any required annual testing, or other testing as instructed and responsible for tracking results (for Case Managers with nursing credentials)
Coordinate off site testing with the VA and other healthcare partners as needed (for Case Managers with nursing credentials)
Track any required vitals (i.e. temperature checks) at client intake, daily as determined by policy, or as otherwise required per company policies (for Case Managers with nursing credentials)
Conduct brief screenings of clients who present with flu-like symptoms and document screening results and referrals made (for Case Managers with nursing credentials)
Triage any reported client symptoms for appropriate care (for Case Managers with nursing credentials)
Track staff and client isolation/quarantine periods including approval of isolation/quarantine start and end dates and required timeline symptom-free periods for ending isolation/quarantine (for Case Managers with nursing credentials)
Serve as liaison with any healthcare partners related to coordination of care to offsite isolation facilities (for Case Managers with nursing credentials)
Daily check-ins with clients in hospital, or isolation/quarantine on or offsite (for Case Managers with nursing credentials)
Assist with medication storage and dissemination (for Case Managers with nursing credentials)
Document and submit qualifying services for medical billing (for Case Managers with nursing credentials)
Conduct universal precaution and blood borne pathogen training for staff annually or as frequent as necessary (for Case Managers with nursing credentials)
Coordinate health-related events at site (i.e. health fairs, mobile medical, healthcare classes) (for Case Managers with nursing credentials)
Collaborate with any contracted nurse or other contracted healthcare professional and/or medical labs as needed to carry out these responsibilities (for Case Managers with nursing credentials)
Provide information and education to veterans regarding available resources (for Case Managers working with Legal Services for Clients)
Conduct assessments of veterans' legal needs and barriers that are restricting them achieving stability (for Case Managers working with Legal Services for Clients)
Collaborate with other Case Managers and program staff to ensure wrap around support for veterans (for Case Managers working with Legal Services for Clients)
Collaborate with current community partners and seek out external community legal professionals and organizations to secure legal services for veterans as needed (for Case Managers working with Legal Services for Clients)
Assist the site leadership with direct service administrative tasks related to the program, such as data entry, reporting, and grant compliance, including follow up and corrections as needed (for Case Managers working with Legal Services for Clients)
Maintain accurate and up-to-date client records and case notes in compliance with organizational standards, grant requirements, and confidentiality guidelines (for Case Managers working with Legal Services for Clients)
Compile and submit service requests for grant support for allowable legal fees and other allowable costs for services (for Case Managers working with Legal Services for Clients)
Maintain a database to track client legal cases, document client legal case status and outcomes (for Case Managers working with Legal Services for Clients)
Enroll clients as participants under the legal services grant ensuring program targets for clients served are achieved by outreaching to clients and programs (for Case Managers working with Legal Services for Clients)