Case Manager II - Phoenix

U.S.VETS•Phoenix, AZ

8d•$23 - $24

About The Position

Looking for a rewarding position? How would you like to serve those who served? U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s veteran homeless crisis head-on. Our holistic approach delivers intervention and prevention services, including housing, mental health and career programs, and wraparound services. With residential and service sites nationwide, U.S.VETS is uniquely positioned to help veterans and their families successfully transition to civilian life. With a mission to end veteran homelessness, U.S.VETS is developing housing across the country and expanding vital homeless prevention programs that provide post-9/11 veterans and families with career and mental health services to transition to civilian life successfully. If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you! Come & join our winning team! Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K All applications must be completed in entirety/Local candidates only Case Manager II The Case Manager II reports directly to the Program Coordinator of the U.S.VETS program to which the Case Manager is assigned. This individual is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients’ needs. FLSA Classification: Non-Exempt

Requirements

Bachelor’s Degree required. Degree in Social Work, Psychology, Counseling, or other related social service field preferred
Strong oral and written communication skills
Professional manner and appearance
Ability to work independently and within a team
Ability to take direction
Ability to work effectively with diverse group of clients, staff, and community members
Computer proficiency in Microsoft Office 365 applications, email, and internet research

Nice To Haves

Two years of experience in social services or related field preferred
Experience working with homeless and/or veterans preferred
Certification in Substance Abuse Counseling preferred
Experience facilitating support groups preferred
Valid driver’s license preferred. Must meet company insurance requirements and complete a provided driver training course

Responsibilities

Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services
Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete
Collaborates with clients to complete Individual Action Plans (IAP)
Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format
Reviews and documents updates for IAPs monthly
Completes timely discharge summaries
Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
Assists in quality management activities, data collection, and preparing reports
Facilitates client life skills classes
Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
Conducts random drug and alcohol screenings of clients
Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
Documents client referrals for services
Attends scheduled team meetings and trainings
Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
Drive company vehicle for client transportation or other work-related activities.
Performs other duties as required