Case Manager II- Assertive Community Treatment

Guild Services • Saint Paul, MN

3d • $55,000 - $65,000

About The Position

The Case Manager II is responsible for providing comprehensive, community-based services to individuals with severe and persistent mental illness (SPMI) and/or chemical dependency to live self-directed and satisfying lives by providing services directly, minimally using outside resources and diverting hospitalizations by finding alternative interventions whenever possible. This role collaborates within an interdisciplinary team to provide direct client support, manage medications, assist with benefits, and coordinate care, all aimed at improving client functioning and overall quality of life.

Requirements

• Understanding of mental health diagnoses, treatment modalities, and the specific needs of individuals with SPMI.
• Understanding of community resources, county benefits, and mental health services.
• Ability to manage a caseload, prioritize tasks, and meet deadlines in a dynamic, community-based environment.
• Ability to assess and intervene in crisis situations, utilizing de-escalation techniques and connecting clients to higher levels of care when needed.
• Ability to work effectively in a team-based environment and collaborate with multiple stakeholders to meet client needs
• Ability to develop and maintain receptive, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors.
• Strong written and verbal communication skills, including composing, proofreading, and editing.
• Presentation and meeting facilitation skills.
• Ability to work as a proactive and positive member of a team to deliver quality services.
• Ability to maintain confidentiality of organization, personnel information, and client data.
• Ability to use sound judgment and maintain healthy professional boundaries.
• Analytical and problem-solving skills.
• Ability to meet deadlines and set priorities.
• Proficiency with a variety of web-based software and databases, including Microsoft Office Suite.
• Has a master’s or other graduate degree in behavioral sciences or related fields OR
• Has a bachelor’s degree in one of the behavioral sciences or related fields AND has 2,000 hours of experience in the delivery of services to persons with mental illness OR
• Has 4,000 hours of experience in the delivery of services to persons with mental illness.
• Must not be actively receiving services from Guild and must not have received services within the last two years.
• A valid Class ‘D’ Driver’s License, reliable vehicle, satisfactory driving record and necessary insurance.
• The ability to provide on-call crisis support 24/7 in weekly intervals on rotation.

Nice To Haves

• 1 year of experience in case management or providing community-based mental health services.

Responsibilities

• Build trusting relationships with clients to encourage their active participation in treatment and recovery.
• Assist clients in managing their mental health symptoms, daily living skills, and overall well-being.
• Ensure timely medication delivery to clients and monitor adherence to prescribed treatment regimens.
• Assist clients in renewing or applying for benefits, including Medicaid, Social Security, housing assistance, and other community services.
• Collaborate with other service providers and natural supports, ensuring clear communication and coordination of services.
• Actively participate in team meetings and care conferences to discuss client progress and share insights with team members.
• Complete required documentation in compliance with organizational and regulatory standards.
• Perform other duties as assigned to support client care and department operations.
• Promote an inclusive, diverse, equitable, and respectful work environment.

Benefits

• Guild Services offers a range of benefits, including medical, dental, and vision coverage; flexible spending, HSA, short and long-term disability; Paid Time Off; paid holidays; wellness hours; 403(b); life insurance; and more. Eligibility requirements and other terms and conditions apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees