Assertive Community Treatment (ACT) Liaison

CVS Health

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About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This person will provide critical support to the Senior ACT Manager and serve as the ACT Liaison to ensure compliance with the Mercy Care contract. This person is responsible for monitoring ACT providers, managing deliverables, analyzing data, and supporting members. This person also provides technical assistance and training to ACT providers, fosters collaboration with internal and external stakeholders, and advances behavioral and physical health systems.

Requirements

• 3+ years of experience in the behavioral health field.
• Experience with Microsoft Office (Word, Excel and Power Point).
• Must reside in Arizona.
• Ability to work Monday-Friday from 8am-5pm Arizona Time, with the occasional ability to work evenings and weekends.
• Ability to travel up to 20% of the time within Maricopa County, Arizona.

Nice To Haves

• Resides in Maricopa County, AZ.
• Previous experience in ACT (Assertive Community Treatment model).
• Strong written and verbal communication skills.
• Proven ability to affect change, as well as strong interpersonal skills.
• Excellent organizational skills and ability to multi-task and manage multiple deadlines.
• Experience recognizing quality of care concerns.
• Ability to identify health equity and health disparities.
• Experience analyzing, interpreting, and trending data.
• Strong organization and communication skills.
• Group/meeting facilitation skills.

Responsibilities

• Implement strategic plan and quality initiatives for Assertive Community Treatment (ACT).
• Evaluate providers and serve as a subject matter expert to provide technical assistance for ACT fidelity.
• Observe ACT providers in the community and via virtual meetings and provide targeted feedback for continuous gains in fidelity for the Evidence-Based Program (EBP).
• Collaborate with internal stakeholders (such as Operations, Office of Individual and Family Affairs, Medical Directors, Housing, Quality Management, Provider Monitoring) to ensure operational, clinical, and quality improvement initiatives align with best practices and fidelity standards.
• Track, combine, and maintain multiple provider deliverables.
• Monitor Level 1, FACT (Forensic Assertive Community Treatment), and newly SMI (Serious Mental Illness) ACT referrals.
• Assist with completion of ACT QAP (Quality Action Plan) audits.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees