Case Manager I-III JBCR [1408]

Texas Panhandle Mental Health•Amarillo, TX

2d•$40,810 - $52,021

About The Position

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Requirements

Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
For Case Manager I, no experience required
For Case Manager II, minimum one (1) year of experience in behavioral health case management
For Case Manager III, minimum two (2) years of experience in behavioral health case management
Graduate work in a related field may be substituted for up to one (1) year of experience
To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner
Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers [http://www.texaspanhandlecenters.org/careers]
Must have a valid Texas driver’s license and be insurable under agency vehicle policy
Must be 18 years of age or older

Nice To Haves

Bilingual
Degree in Social Work, Psychology, or Licensed as a Chemical Dependency Counselor
Ability to secure licensure or certification for position may be required by law or comparable positions in community practice

Responsibilities

Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
The person in this position will work as a treatment team member in the Jail Based Competency Restoration (JBCR) Program
The primary responsibilities will be to provide direct care services within the Potter County Detention Center (PCDC) to restore competency for individuals with serious mental illness who have been deemed incompetent to stand trial and are waiting for a State hospital bed
Services will include educational and skills training that enable program participants the ability to obtain a factual and rational understanding of legal proceedings and restore their ability to consult with legal counsel
Services are provided to adults who have been found incompetent to stand trial due to a serious mental illness and considered to be restorable to stand trial
Working alongside of the mental health professionals within the PCDC and other law enforcement officials, the team will design therapeutic environments to reduce the stress of incarceration and promote engagement in therapeutic services
Participate and provide trainings that are in support of competency restoration, mental health awareness and crisis intervention
Flexible scheduling for service delivery and outreach will be utilized to allow best access to people to be served
Act as part of a clinical team including, but not limited to, PCDC personnel, medical teams at TPC, all outpatient service providers in the community to coordinate treatment if released from jail
Ensure services provided support whole health care that is Person and Family Centered using evidenced based practices. These services will address the goals of the program help to achieve the contract requirements outlined for the program
Assist in the development of curriculum for training and service provision within the program, and evaluate the data to drive these program decisions
Standard assessments will be completed throughout the course of the persons’ treatment in compliance with grant specifications
Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Benefits

Click here for TPC’s FY2026 Summary of Benefits [https://www.texaspanhandlecenters.org/wp-content/uploads/2025/08/TPC-Benefits-Guide-2025-2026.pdf]
501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
Employer paid life insurance (1.5 times employee’s salary)
Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
Paid time off – PTO accrual, Holidays
One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone