Case Manager- Employment Services

ENDEAVORS•San Antonio, TX

52d

About The Position

JOB PURPOSE: The Employment Services Case Manager will identify and develop optimal employment opportunities for vulnerable individuals, while providing support to clients and empowering them to obtain and maintain employment.

Requirements

Undergraduate degree in social work, social sciences, psychology, disability services, or related field from an accredited college or university.
Minimum of 1 year of experience relevant to the position and 1 year of experience working with individuals with disabilities required.
Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
Driver’s License with clear record.
UNT WISE Job Placement Specialist Certification.
Must have daily use of a vehicle without prior notice.
Valid insurance and willingness to drive to off-site locations required.
Able and willing to travel around San Antonio and surrounding areas up to 75% of time.
Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Proficiency in English (written and spoken language skills).
Excellent verbal and written communication skills
Proficiency in Microsoft Office applications
Must be available to work evenings and weekends occasionally.
Must be able to work independently.

Nice To Haves

Knowledge of community resources and ability to connect families to community services preferred.

Responsibilities

Develops employment placements and opportunities for individuals on caseload in a timely manner. Meets annual job placement quota.
Prepares extensive written benchmark reports by required timelines.
Communicate with Program Manager status of job development for each person on caseload weekly and reach out to same when met with obstacles to meet job placement goal.
Accurate and timely submission of necessary VR documents to TWC for services completed and invoicing. Along with all required supplemental documentation.
Actively markets Job Supportive Services to employers to secure sites for job placement of our TWC customers and clients. This includes attending conferences, meetings, trade events, hiring fairs, etc.
Communicate with Program Manager all service delivery issues.
Communicate with Program Manager all requests for services.
Coordinates with the individual, their employer, family support, Case Managers, and Texas Workforce Commission - Vocational Rehabilitation Counselors as needed.
Provide client progress updates to Case Managers and Program Manager as assigned.
Document phone calls, emails and time spent with individuals we serve and their families Bird’sEye CMS software system.
Provide individualized support to match each client to an appropriate job based on job interest/skills. Working with VR counsellors and individuals to ensure clients are given personalized service to meet individual needs.
Provide services to include Bundled and Non-Bundled Job Placement Services, Job Coaching, and Vocational Adjustment Training per TWC-VRS requirements. Including resume, job references, interview job search, pre-employment, job acceptance, employment data sheet, and job application training.
Job Coaching for client as designated by TWS-VR.
Vocational Adjustment Training (VAT) for client as designated by TWS-VR.
Conduct job readiness training for client receiving services from Endeavors programs in accordance with specific grant requirements.
Conduct life skills training sessions for clients receiving services from Endeavors programs in accordance with specific grant requirements.
Develops and maintains relationships with employers within the community to increase the potential employer network.
Responsible for explaining our services including on the job supports, training supports, job coaching and benchmark paperwork to potential employers.
Responsible for following up with existing employer contacts and potential new employers to determine their hiring needs.
Meets with targeted employers to identify employment opportunities within the community.
Where needed, negotiates with employers to customize job responsibilities for the client that are consistent with the client’s abilities and address unmet needs of employers.
Works with and advocates for appropriate accommodations for JSS clients. This includes educating not only JSS clients but also employers on scheduling needs, disability awareness, and accommodations.
Uses excellent written and verbal communication skills, problem solving skills and effective time management skills.
Travel from job site to job site daily depending on caseload.
Other duties as assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."