Employment Case Manager

Center for Immigrant & Refugee Advancement • Lincoln, NE

14h • $25 • Onsite

About The Position

The Case Manager in the Employment Program will report directly to the Employment Program Manager and will join the Employment program team. CIRA's employment program is designed to help refugees who have been in the United States for less than 5 years gain access to employment. We are hiring someone who has a demonstrated passion for working with refugees, has a working knowledge of the Omaha job market, and can work in a fast-paced environment with clients and teammates from many different cultural and national backgrounds.

Requirements

• Associate's or Bachelor's degree preferred; High School diploma or GED required
• Fluency in English (written and verbal) required; Fluency in other languages commonly spoken by client populations preferred
• Proficiency in Office 365 applications (Outlook, Word, Excel, SharePoint) and ability to learn case management databases
• Working knowledge of Omaha’s employment opportunities and needs
• Ability to work on a team and handle multiple tasks in an organized and timely manner
• Excellent organizational skills with strong attention to detail and ability to manage multiple tasks efficiently
• Excellent written and verbal communication skills with strong interpersonal abilities to build professional relationships
• Ability to adapt quickly to new tools and processes in a fast-paced environment
• Valid driver's license and clean driving record required
• Ability to take initiative, think strategically, and exercise good judgment
• Creative problem-solving skills and ability to make decisions when necessary
• Self-motivated with ability to work independently and as part of a team
• Professional demeanor with positive, enthusiastic approach to work
• Commitment to providing excellent service to all clients
• Demonstrates reliability through consistent attendance and time management
• Ability to pass all required background checks
• Must be at least 18 years old and authorized to work in the United States

Nice To Haves

• Experience working with immigrant, refugee, or trauma-affected individuals and families preferred

Responsibilities

• Complete employment intake, enroll clients in the program, and sign applicable agreements
• Create a Family Self-Sufficiency Plan (FSSP)
• Create a household budget and plan
• Complete employment barriers assessment
• Complete Individual Employment Plan and create resume
• Work with the client and family to set employment and self-sufficiency goals
• Scan clients’ eligibility documents and upload to online case file
• Create a profile for the client in the online database and upload required documents
• Write case notes and keep the online case file up to date
• Complete required database forms and modules
• Ensure State and internal databases and spreadsheets are up to date
• Update the client’s training and employment records
• Complete online or on paper job applications for clients, while teaching them to do so for themselves in the future
• Ensure clients understand U.S. workplace culture and expectations
• Ensure clients are prepared for interviews
• Provide or coordinate transportation for job applications, interviews, orientations, and initial days of employment
• Follow up on job applications and job placements
• Coach clients on career development
• Assist clients in creating a plan for ongoing transportation needs
• Complete follow-up meetings or phone calls with clients and employers

Benefits

• Unlimited paid time off (including employee birthday); 9 paid holidays with year-end holiday break
• Medical, dental, vision, life, and AD&D insurance; 403b retirement plan with an automatic 5% contribution; and FMLA
• Employee Wellness Program (including enriching snacks, support groups, and engaging activities)
• Employee Assistance Program (EAP) (includes life event referral program, 5 free counseling sessions, financial and legal resources, and employee discount/savings program)
• Yearly stipends for employee development opportunities
• Relocation assistance; travel and expense reimbursement
• A company cell phone is provided to case managers for client-related work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED