Case Manager-ED. Children's Hospital. 24 hr/week

Loma Linda University Health • Loma Linda, CA

1d • Onsite

About The Position

The Case Manager-Emergency Department (ED) serves as a key member of the patient care delivery team in a fast-paced emergency department licensed under Loma Linda University Children's Hospital (LLUCH), a Magnet Recognized academic tertiary care hospital with Level 1 Trauma Designation. This role involves applying clinical knowledge and specialized emergency medicine case management, utilization review, and care coordination methodologies and practices to a culturally diverse and complex patient population. The Case Manager partners with physicians, nurse practitioners, physician assistants, and the multidisciplinary healthcare team. They utilize clinical expertise, discretion, and independent judgment to perform the nursing process (assessment, care planning, intervention, evaluation) in accordance with LLUCH's established Professional Practice Model (Duffy's Quality Caring Theory). Collaboration with the healthcare team is essential for planning care, resource utilization, and ensuring timely discharge from the ED with appropriate referrals. The position requires effective interpersonal skills to maximize excellence in customer service, safe patient care, and professionalism, as well as the ability to work well under stress in a fast-paced environment while performing multiple tasks simultaneously. Participation in an on-call schedule may be required based on business needs, and other duties may be performed as needed.

Requirements

• Bachelor's Degree in Nursing.
• Minimum three years of bedside nursing in a hospital setting.
• In-depth knowledge of case management practice and methodologies as applicable to emergency department and services.
• Exhibits professionalism in behavior, dress, and conversation at all times.
• Able to speak, read, and write legibly in English with professional quality.
• Communicate effectively in person, in writing, and on the telephone.
• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint, electronic medical record, electronic event reporting program).
• Relate and communicate positively, effectively, and professionally with others.
• Be assertive and consistent in following and/or enforcing policies.
• Work calmly and respond courteously when under pressure.
• Lead, supervise, teach, and collaborate.
• Accept direction.
• Think critically.
• Use sound judgment based on factual information and clinical knowledge.
• Work independently with minimal supervision.
• Meet deadlines.
• Perform basic math and statistical functions.
• Manage multiple assignments effectively.
• Organize and prioritize workload.
• Problem solve in a proactive and creative manner.
• Recall information with accuracy.
• Pay close attention to detail.
• Hear sufficiently for general conversation in person and on the telephone.
• Identify and distinguish various sounds associated with the workplace.
• See adequately to read computer screens, medical records, and written documents necessary to position.
• Exhibit professional behavior at all times.
• Active California Registered Nurse (RN) license.
• Basic Life Support (BLS) certification issued by the American Heart Association.

Nice To Haves

• Minimum one year case management experience.
• Spanish language proficiency.
• Case Management certification.

Responsibilities

• Serve as a key member of the patient care delivery team in the Emergency Department.
• Apply clinical knowledge and specialized emergency medicine case management, utilization review, and care coordination methodologies and practices.
• Partner with physicians, nurse practitioners, physician assistants, and the multidisciplinary healthcare team.
• Utilize clinical expertise, discretion, and independent judgment to perform the nursing process (assessment, care planning, intervention, evaluation).
• Collaborate with the multidisciplinary healthcare team to plan of care, resource utilization, and timely discharge from ED with appropriate referrals.
• Utilize effective interpersonal skills to maximize excellence in customer service, safe patient care, and professionalism.
• Demonstrate ability to work well under stress in a fast-paced environment performing multiple tasks simultaneously.
• Participate in on-call schedule based on business needs (may be required).
• Perform other duties as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees