Case Manager (CCL)

Home Of Guiding Hands Corporation•El Cajon, CA

8d•Onsite

About The Position

The Case Manager (CM) plays a vital role in ensuring exceptional care and operational excellence across up to three residential facilities, supporting a total of 18 clients. Under the direction of the Qualified Intellectual Disabilities Professional (QIDP) or Administrator, the CM oversees all aspects of client support, staff supervision, training, compliance, and financial management. This leadership position ensures that every individual served receives compassionate, person-centered care aligned with Home of Guiding Hands’ mission and values. What You'll Be Doing: Leadership & Team Oversight Supervise and mentor House Managers (HMs) and Direct Support Professionals (DSPs) to maintain quality client care and smooth facility operations. Provide coverage for open shifts and ensure adequate staffing through the creation and modification of weekly schedules. Conduct performance evaluations for HMs and DSPs, highlighting achievements, identifying areas for growth, and setting annual goals. Partner with QIDP to prepare and deliver Disciplinary Action Reports (DARs) and ensure follow-up actions are completed. Client Care & Individualized Support Deliver intermittent hands-on care including assistance with daily living activities such as bathing, grooming, medication administration, and mobility support. Participate in Interdisciplinary Team (ID Team) meetings to develop and review Individual Service Plans (ISPs) and provide input on client goals, health, and safety. Maintain daily documentation and data collection to track progress and ensure compliance with program guidelines. Health & Safety Management Coordinate and track client medical appointments, dietary needs, and overall health outcomes. Report and document incidents such as injuries, illnesses, or medication changes promptly and accurately. Conduct facility safety and compliance audits, ensuring adherence to agency standards, labor laws, and state licensing regulations. Training & Staff Development Lead new hire onboarding and ongoing employee training on agency systems, care standards, and house-specific requirements. Ensure all staff maintain current certifications, complete required annual trainings, and demonstrate competency in assigned duties. Provide hands-on coaching and professional development to promote staff engagement and retention. Financial & Administrative Responsibilities Manage and audit house budgets , client personal and incidental funds , and house bank accounts . Reconcile monthly credit card and financial paperwork, ensuring accuracy and timely submission. Oversee bi-weekly payroll reviews and ensure staff hours are processed correctly. Facility Operations & Compliance Perform and document regular audits covering medication administration, meal service, active treatment, recreation, census, and program participation. Facilitate or support facility meetings, including ID Team reviews, health and safety discussions, and licensing visits in the absence of the QIDP. Assist with household upkeep, including meal preparation, cleaning, and laundry, to maintain a welcoming and safe environment for all residents. Additional Responsibilities Attend required monthly trainings and agency meetings. Perform other duties as assigned to support the success and integrity of the residential program.

Requirements

High School Diploma or GED required; post-secondary coursework in Human Services or related field preferred.
Minimum of 24 months of experience supporting individuals with Intellectual and/or Developmental Disabilities (IDD) preferred.
At least 24 months of supervisory or leadership experience, demonstrating the ability to guide and motivate staff effectively.
Strong understanding of State and Federal regulations governing residential services and client care (preferred).
Ability to read, write, and communicate clearly in English , both verbally and in writing.
Proficiency using computers, tablets, and smartphones for documentation, communication, and data tracking.
Familiarity with electronic recordkeeping systems and agency software applications.
Must be 18 years of age or older .
Must maintain a valid California Driver’s License , safe driving record , and have at least two years of licensed driving experience .
Must successfully complete and maintain certifications in: CPR and First Aid Pro-Act (Professional Assault Crisis Training) Medication Administration
Must pass a pre-employment physical examination and negative Tuberculosis (TB) screening , with annual updates as required.
Demonstrated leadership and team-building skills , with the ability to inspire and support staff.
Commitment to person-centered care and the mission of empowering individuals with intellectual and developmental disabilities.
Strong attention to detail , organizational skills , and ability to manage multiple priorities.
Reliable, ethical, and adaptable professional dedicated to maintaining a safe, inclusive, and compassionate environment for clients and staff.

Nice To Haves

post-secondary coursework in Human Services or related field preferred.
Minimum of 24 months of experience supporting individuals with Intellectual and/or Developmental Disabilities (IDD) preferred.
Strong understanding of State and Federal regulations governing residential services and client care (preferred).

Responsibilities

Supervise and mentor House Managers (HMs) and Direct Support Professionals (DSPs) to maintain quality client care and smooth facility operations.
Provide coverage for open shifts and ensure adequate staffing through the creation and modification of weekly schedules.
Conduct performance evaluations for HMs and DSPs, highlighting achievements, identifying areas for growth, and setting annual goals.
Partner with QIDP to prepare and deliver Disciplinary Action Reports (DARs) and ensure follow-up actions are completed.
Deliver intermittent hands-on care including assistance with daily living activities such as bathing, grooming, medication administration, and mobility support.
Participate in Interdisciplinary Team (ID Team) meetings to develop and review Individual Service Plans (ISPs) and provide input on client goals, health, and safety.
Maintain daily documentation and data collection to track progress and ensure compliance with program guidelines.
Coordinate and track client medical appointments, dietary needs, and overall health outcomes.
Report and document incidents such as injuries, illnesses, or medication changes promptly and accurately.
Conduct facility safety and compliance audits, ensuring adherence to agency standards, labor laws, and state licensing regulations.
Lead new hire onboarding and ongoing employee training on agency systems, care standards, and house-specific requirements.
Ensure all staff maintain current certifications, complete required annual trainings, and demonstrate competency in assigned duties.
Provide hands-on coaching and professional development to promote staff engagement and retention.
Manage and audit house budgets , client personal and incidental funds , and house bank accounts .
Reconcile monthly credit card and financial paperwork, ensuring accuracy and timely submission.
Oversee bi-weekly payroll reviews and ensure staff hours are processed correctly.
Perform and document regular audits covering medication administration, meal service, active treatment, recreation, census, and program participation.
Facilitate or support facility meetings, including ID Team reviews, health and safety discussions, and licensing visits in the absence of the QIDP.
Assist with household upkeep, including meal preparation, cleaning, and laundry, to maintain a welcoming and safe environment for all residents.
Attend required monthly trainings and agency meetings.
Perform other duties as assigned to support the success and integrity of the residential program.