Case Manager ACT II MHPRR Outpatient Team $2500 retention bonus

Care New England Health System•Providence, RI

About The Position

The Providence Center Case Manager ACT II MHPRR Outpatient Team provides community-based case management and supportive services within TPC's Certified Community Behavioral Health Clinic (CCBHC) model. Individuals served on the ACT II team have complex Serious and Persistent Mental Illness (SPMI), reside in an MHPRR (Mental Health Psychiatric Rehabilitative Residence) and benefit from a coordinated, team-based approach to care. This level of service is designed for individuals who may not require the ACT I (High Intensity) level of support but would benefit from multidisciplinary collaboration to assist with treatment, rehabilitation, and community integration. The Case Manager works closely with clients to promote recovery, stability, and independence through consistent engagement, care coordination, and linkage to community resources. The primary work in this role is to provide CCBHC services to the MHPRR population, in their residential environment.

Requirements

Associate's degree in Human Services or related field.
Experience in Human Services Field preferred.
Bilingual Spanish preferred.
Ability to read and interpret documents such as policy and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before team members and other employees and have the capacity to work with other community agencies.
Must have valid driver's license, registration, current inspection and insured automobile with adequate liability coverage.

Responsibilities

Deliver person-centered, recovery-oriented case management services as part of a multidisciplinary team providing comprehensive treatment, support, and rehabilitation to individuals with Serious and Persistent Mental Illness (SPMI).
Ensure service intensity aligns with ACT II (Moderate Intensity) standards, including a minimum of five (5) or more client contacts per month, with at least three (3) contacts conducted in person. These contacts may be provided by any member of the multidisciplinary team to meet client needs in their residential environment.
Coordinate a variety of services.
Treat consumers with respect.
Provide support counseling, problem solving, contracts and limit setting.
Establish attainable goals with the consumer. Work collaboratively with Residential Group Home staff and internal providers on treatment plan goals.
Involve consumers, agencies and others in planning.
Assist consumers in deciding which areas they want to address.
Assist consumers with basic medical procedures and hygiene needs.
Encourage consumers to attain the highest possible levels of independence.
Accept the values and lifestyles of consumers.
Use a flexible approach with a diverse population.
Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management.
Present verbally a synopsis of actual cases as required.
Arrange moves for consumers.
Collaborate with Residential Group Home staff on benefit acquisition needs, and accompany consumers to appointments with agencies, clinics, doctors, etc.
Initiate vocational/job development activities with consumer.
Make assessments and provide appropriate crisis interventions and risk management as needed.
Assess consumers' unmet needs (psychological, substance use, physical, housing, psychiatric).
Identify, assess and respond to crisis situations.
Perform in a calm and professional manner during crisis or emergency situations.
Teach consumers adult daily living skills.
Teach, supervise and assist consumers with doing household chores, laundry, room cleaning, etc.) using realistic situations.
Use a step-by-step process when teaching skills.
Use positive reinforcement and encouragement.
Integrate skills training in all aspects of Rehab. and Recovery Plan.
Complete chores if consumers' skill level warrants .
Maintain a clean, healthy and safe environment at all times.
Perform household duties as needed.
Assist consumers with budgeting and money management.
Help form a nutritional plan and assist consumers with food shopping.
Initiate treatment and advocate for consumer within network of care.
Schedule appointments for consumers within The Center and with outside agencies.
Assist consumers with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor).
Complete required interagency and other necessary paperwork.
Identify, obtain, and maintain housing and necessary household goods and furnishings.
Negotiate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves.
Negotiate with reasonable goals.
Clarify the issues to be negotiated.
Follow through with the agreement reached.
Remain flexible and consider alternatives.
Advocate for consumer.
Attend court and mental health reviews.
Transport consumers in own vehicle or Center van to planned activities and appointments.
Drive carefully and abide by traffic rules.
Ensure that seat belts are worn by all traveling in Center or employee owned vehicles.
Complete recordkeeping in accordance with Health Information Services (HIS) and other center requirements within required time frames and abide by center confidentiality policy.
Complete daily activity logs.
Complete progress notes with appropriate format.
Develop and implement a plan of care with ongoing consumer input.
Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature.
Monitor confidentiality in accordance with Center policy and legal requirements.
Complete required reports and evaluations (MHPRR checklist, Psycho-social form).
Follow required office procedures in a cooperative manner.
Initiate and process incident reports as per Center guidelines.
Adhere to Infection Control protocols.
Maintain cooperative relationships with Center staff, consumers, community agencies and the public
Communicate with various local agencies and other departments or teams at The Center.
Work in cooperation with co-workers and supervisory staff.
Deal with team members regarding problems in a constructive manner.
Accept and use direction and supervision.
Benefit from constructive criticism.
Attend trainings, case presentations and conferences.
Provide feedback to staff on the content of educational programs attended.
Attend mandatory in-service trainings and other trainings required.
Serve on appropriate Center committees.
Other duties may be assigned.