Manager ACT II MHPRR Outpatient Team $5000 retention bonus

Care New England Health System•Providence, RI

10d

About The Position

The Providence Center Manager ACT II MHPRR Outpatient Team oversees the daily operations of the Assertive Community Treatment (ACT II) team within The Providence Center's Certified Community Behavioral Health Clinic (CCBHC) model. Individuals served by the ACT II team have complex Serious and Persistent Mental Illness (SPMI), reside in an MHPRR (Mental Health Psychiatric Rehabilitative Residences) and benefit from a coordinated, multidisciplinary approach to care. This level of service is designed for individuals who may not require the ACT I (High Intensity) level of support but would benefit from ongoing team-based collaboration to assist with treatment, rehabilitation, and community integration. The primary work in this role is to coordinate CCBHC services with the MHPRR population, in their residential environment. The Manager is responsible for supervising the ACT II team, ensuring fidelity to ACT standards, and maintaining service intensity consistent with program expectations. This includes overseeing day-to-day operations, providing clinical leadership, and performing direct service duties when applicable. The Manager develops and sustains a continuum of care that promotes recovery, diverts consumers from hospitalization when clinically appropriate, supports timely step-down services for those transitioning from inpatient care, and coordinates appropriate consumer services with Emergency Services and community partners.

Requirements

Master's degree in clinical field required.
Licensure required: LICSW, LCSW, LMHC, LMHC-A, LMFT, LMFT-A, LCDP, or RN.
Eligibility for QMHP required.
Minimum 3+ years' experience working with psychiatrically disabled consumers in a community support setting and knowledge of the special needs of the deinstitutionalized consumer, knowledge of BHDDH rules and regulations and community resources.
Demonstrated success in program development in relation to assertive community treatment teams.
Must have valid driver's license, registration, current inspection and insured automobile with adequate liability coverage.

Responsibilities

Supervise the daily operations of the team.
Ensure team adheres to evidence-based ACT model of care.
Coordinate consumer care; oversee consumer admissions to and discharge from the hospital and the admissions of consumers to the team.
Conduct regular supervision meetings with staff and maintain records of the meetings per BHDDH requirements.
Provide leadership to staff regarding training, risk management, day-to-day matters, etc.
Facilitate an environment that supports staff participation and encourages self-direction and team building.
Facilitate treatment planning meetings for the development, review and implementation of person-centered, recovery-oriented treatment plans, in a timely manner. Work with Residential Group Home staff and internal providers on treatment goals.
Ensure that confidentiality and the highest standards of ethics are maintained by staff when treating consumers, in accordance with Center policy and legal requirements.
Ensure the staffs' quality and timely completion of Health Information Services (HIS) and other required documentation.
Perform administrative functions in a timely manner and in accordance with Center policies, interviewing prospective employees, disciplining staff, completing performance evaluations, oversight of petty cash, etc.
Develop staff schedules to assure on-call and adequate coverage to meet consumer needs.
Maintain billable hour targets and caseload statistics. Ensure staff compliance with standard.
Provide orientation and training to new staff.
Assist with ongoing training and staff development.
Conduct record audits of staff records in accordance with Center requirements. Establish plans of improvement as needed.
Ensure that staff participating on committees regularly attend meetings and report back to the department on committee activities.
Serve as a member of the ACT services Management Team to develop programs, in-service trainings, solve problems, and generate ideas and to implement Center policies.
Address staff performance concerns, monitor overdue documentation, etc.
Carry a small caseload when needed and provide direct service.
Deliver person-centered, recovery-oriented clinical services as part of a multidisciplinary team providing comprehensive treatment, support, and rehabilitation to individuals with Serious and Persistent Mental Illness (SPMI) in their MHPRR residential environment.
Ensure service intensity aligns with ACT II (Moderate Intensity) standards, including a minimum of five (5) or more client contacts per month, with at least three (3) contacts conducted in person. These contacts may be provided by any member of the multidisciplinary team to meet client needs.
Treat consumers with respect.
Provide support counseling, problem-solving, contracts and limit setting.
Establish attainable goals with the consumer.
Involve consumers, agencies and others in planning.
Assist consumers in deciding which areas they want to address.
Assist consumers with basic medical procedures and hygiene needs.
Encourage consumers to attain the highest possible levels of independence.
Accept the values and lifestyles of consumers.
Use a flexible approach with a diverse population.
Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management. Include Residential Group Home staff in coordination of services/identifying treatment needs.
Present verbally a synopsis of actual cases as required.
Arrange moves for consumers.
Accompany consumers to appointments with agencies, clinics, doctors, etc.
Make assessments and provide appropriate crisis interventions and risk management as needed.
Assess consumers' unmet needs (psychological, physical, housing, psychiatric).
Identify, assess and respond to crisis situations.
Perform in a calm and professional manner during crises or emergency situations.
Teach consumers adult daily living skills.
Teach, supervise and assist consumers with doing household chores (morning and evening, laundry, room cleaning, etc.) using realistic situations.
Use a step-by-step process when teaching skills.
Use a positive reinforcement and encouragement.
Integrate skills training in all aspects of treatment plan.
Complete chores if consumers' skill level warrants or when consumer refuses.
Maintain a clean, healthy and safe environment at all times.
Assist consumers with budgeting and money management.
Help form a nutritional plan and assist consumers with food shopping.
Initiate treatment and advocate for consumer within network of care.
Schedule appointments for consumers within The Center and with outside agencies.
Assist consumers with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor), with collaboration and coordination of MHPRR staff.
Complete required interagency and other necessary paperwork.
Identify, obtain, and maintain housing and necessary household goods and furnishings.
Monitor clients during spend down process, complete DHS applications as necessary
Negotiate and advocate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves.
Negotiate with reasonable goals.
Clarify the issues to be negotiated.
Follow through with the agreement reached.
Remain flexible and consider alternatives.
Advocate for consumer.
Attend court and mental health reviews.
Serve as liaison with Providence Center therapists, programs, and community agencies that are also providing services to the consumer.
Complete record keeping in accordance with Health Information Services and other Center requirements.
Complete daily activity logs within 24 hours.
Complete progress notes with appropriate format within 24 hours.
Develop and implement a plan of care with ongoing consumer input.
Complete a clear, specific, client centered, recovery-oriented treatment plan as required, with consumer signature.
Monitor confidentiality in accordance with Center policy and legal requirements.
Complete required reports and evaluations
Follow required office procedures in a cooperative manner.
Initiate and process incident reports as per Center guidelines.
Adhere to Infection Control protocols.
Transport consumers in own vehicle or Center van to planned activities and appointments.
Drive carefully and abide by traffic rules.
Ensure that seat belts are worn by all traveling in Center owned vehicles.
Maintain cooperative relationships with other employees, consumers and the public.
Communicate effectively with staff, representatives of other agencies and the public.
Work in cooperation with co-workers and supervisory staff.
Deal with co-workers regarding problems in a constructive manner.
Accept and use direction and supervision.
Benefit from constructive criticism.
Attend trainings and conferences.
Provide feedback to staff on the content of educational programs attended.
Attend mandatory in-service trainings and other trainings required.
Perform duties in accordance with departmental goals, objectives and standards.
Adjust to meet changes in team scheduling.
Provide information for clinical treatment and team decisions.
Participate in developing team goals and objectives.
Analyze the delivery of service and recommend corrective action.
Identify team educational/training needs.
Perform select maintenance activities: inventory control and/or stock medication; special equipment checks.
Serve on appropriate Center committees.
Attend meetings and report committee activities to staff.
Other duties as assigned.