Case Management

Vanda Pharmaceuticals•Washington, DC

About The Position

This position requires excellent cross functional collaboration with internal stakeholders, including marketing, nurse educators, sales, and reimbursement specialists to align objectives for these key services for the development of pull-through strategies and tactics, and deliver quality programs to our customers. Our ideal candidate is someone who is highly motivated, well spoken, and energetic to join the team.

Requirements

Four-year college degree required. Science, nursing, social work or other related discipline is preferred
Outstanding interpersonal and customer-centric skills
Excellent oral and written communication and listening skills
Aptitude in problem analysis and problem solving
Ability to multi-task and to operate in a fast paced environment
Proficiency in MS Office; specifically Excel
Excellent organizational skills
Must be able to perform the essential functions of the position, with or without reasonable accommodation; however, reasonable accommodations will be provided for qualified individuals with disabilities unless doing so would impose undue hardship.

Responsibilities

Review scientific information to promote understanding around the appropriate disease state and available treatment options at Vanda
Answering customer inquiries, both telephonically and by email, through clarifying desired information; researching, locating, and providing information
Educating and providing customers with product and services information
Identifying and escalating priority issues
Document all call information according to standard operating procedures and regulatory requirements
Fulfills requests to customers by clarifying desired information, completing transactions, and forwarding requests
Exhibiting excellent decision making skills to make balanced decisions between communication with consumers and assuring communication is within regulatory guidelines
Developing feedback mechanism to maintain clear communication with internal stakeholders and corporate account team regarding case management