Case Management Supervisor

Commonwealth of Massachusetts•Boston, MA

About The Position

The Department of Mental Health (DMH) is looking for a Human Services Coordinator Supervisor (HSCII) for its Erich Lindemann Mental Health Center. This leadership role orients, trains, and provides direct supervision to Human Service Coordinator (HSC) I staff. The HSC II assigns individuals referred for case management to HSC I staff and oversees the provision of appropriate, quality care; monitors treatment and rehabilitation progress; provides oversight of case management services to ensure compliance with DMH Regulations, policies, and procedures. Duties and Responsibilities (these duties are a general summary and not all inclusive): Conduct utilization management reviews Conducts in person screenings and needs & means assessments to identify need for services, respond to requests for interim services and recommend &/or refer to services as appropriate. Facilitate and supervise needs and means assessments conducted by Case Managers. Review case management documentation for quality and timeliness including, but not limited, to face-to-face &collateral contacts, progress notes, comprehensive assessments, Individual Service Plans (ISPs), incident reports, screenings, referrals, discharge/transition plans, and clinical review summaries. Audit and approve monthly Case Management billing. Maintain assigned caseload including development of Individual Service Plan (ISP), Comprehensive Assessment, coordination of services, advocacy, provision of case management including support/assistance with life management tasks (finding appropriate housing, applying for entitlements/funding eligible for, applying for medical insurance, maintaining up-to-date documentation, accompanying client to access community resources/appointments, monitoring service provision and addressing issues as needed, assistance in management of budget/funds, addresses transportation needs, and risk management plan development). Monitors, maintains, and documents contact with authorized individuals awaiting available DMH services. Assigns and reviews HSC I staff caseloads regularly to determine continued need for DMH services and to evaluate priority levels of individuals served based on assessed need for services. Provides regular case supervision and consultation to each assigned HSC I and maintains documentation of the supervision meeting. Assists directly with complex inter/intra agency coordination & referral. Aids CM staff in assessment, referral, and advocacy of clients to ensure regular and consistent support to supervised staff, makes clinical recommendations, reviews and signs off on required documentation and ensuring they meet required standards and timeframes. Ensuring compliance with Incident Reporting procedures and providing follow-up and supervision as needed. Utilize available reports and data to monitor Case management activities and improve performance outcomes as directed. Responds to service providers in-patient units, crisis, and community members, as the identified contact person in supervisory role Facilitate and participate in the development of plans to address risk & safety for assigned individuals according to DMH protocol and policy and in collaboration with staff and clients. May complete screenings and assessments (e.g. suicide, substance use, etc.) as needed and according to DMH protocols and policies. Confirms that HSC I completes appropriate screening (e.g., suicide, substance use, etc.) as needed and according to DMH policies and protocols; reviews screenings to assist with identifying individuals at risk; ensures that appropriate consultation or services are obtained, and monitors follow up. Conducts and completes Employee Performance Reviews (EPRS) within prescribed timelines and established guidelines. Participates with the Site Director as requested in the planning, development, and implementation of processes, practices and procedures for the site. Respond to inquiries and concerns from the general public including municipal and housing officials, public safety officials, and other community agencies and stakeholders. Ensures responses comply with DMH and HIPPA confidentiality requirements. May serve as the designee for the Site Director in their absence.

Requirements

Knowledge of psychosocial issues of those with severe and persistent mental illness, types and symptoms of mental illness and counseling strategies that incorporate principles of recovery and rehabilitation.
Knowledge of and ability to work within the Dept of Mental Health’s mission of recovery and person-centered planning.
Ability to supervise, including planning and assigning work, determine staff training needs, motivate staff to work effectively, evaluate performance, and need for disciplinary action.
Ability to work cooperatively and effectively with co-workers, clients, provider staff and community partners
Ability to assess needs of individuals served and assess & evaluate case management process and results.
Knowledge of the types of programs and services available to the mentally ill population.
Knowledge of principles and practices of crisis intervention and the ability to make decisions, act quickly, and de-escalate situations to maintain safety.
Knowledge of conflict resolution strategies and ability to advocate effectively on behalf of the individuals served.
Ability to communicate effectively orally and in writing, and effectively facilitate meetings
Capacity to ensure records are maintained accurately and in accordance with established regulations and protocols.
Ability to make decisions, act quickly and maintain a calm manner in stressful and/or emergency situations.
Capacity to initiate and maintain productive and tactful communication with a variety of service providers, individuals served, family members/significant others and guardians.
Ability to work independently, organize work efficiently, respond appropriately to changing needs of individuals served and multiple work priorities.
Able to travel and/or transport clients
Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.
In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Nice To Haves

Awareness of laws, rules, regulations, policies, procedures, standards and guidelines governing assigned agency and Site activities.
Knowledge of agency forms, documents, and case management documentation process
Knowledge of primary psychiatric medications.
Proficiency in the use of electronic records.
Awareness of the organizational goals and programs within the agency.
Knowledge of special needs of adult and geriatric client/patients.
Knowledge of spiritual/cultural needs of the clients/patients served

Responsibilities

Conduct utilization management reviews
Conducts in person screenings and needs & means assessments to identify need for services, respond to requests for interim services and recommend &/or refer to services as appropriate.
Facilitate and supervise needs and means assessments conducted by Case Managers.
Review case management documentation for quality and timeliness including, but not limited, to face-to-face &collateral contacts, progress notes, comprehensive assessments, Individual Service Plans (ISPs), incident reports, screenings, referrals, discharge/transition plans, and clinical review summaries.
Audit and approve monthly Case Management billing.
Maintain assigned caseload including development of Individual Service Plan (ISP), Comprehensive Assessment, coordination of services, advocacy, provision of case management including support/assistance with life management tasks (finding appropriate housing, applying for entitlements/funding eligible for, applying for medical insurance, maintaining up-to-date documentation, accompanying client to access community resources/appointments, monitoring service provision and addressing issues as needed, assistance in management of budget/funds, addresses transportation needs, and risk management plan development).
Monitors, maintains, and documents contact with authorized individuals awaiting available DMH services.
Assigns and reviews HSC I staff caseloads regularly to determine continued need for DMH services and to evaluate priority levels of individuals served based on assessed need for services.
Provides regular case supervision and consultation to each assigned HSC I and maintains documentation of the supervision meeting. Assists directly with complex inter/intra agency coordination & referral. Aids CM staff in assessment, referral, and advocacy of clients to ensure regular and consistent support to supervised staff, makes clinical recommendations, reviews and signs off on required documentation and ensuring they meet required standards and timeframes.
Ensuring compliance with Incident Reporting procedures and providing follow-up and supervision as needed.
Utilize available reports and data to monitor Case management activities and improve performance outcomes as directed.
Responds to service providers in-patient units, crisis, and community members, as the identified contact person in supervisory role
Facilitate and participate in the development of plans to address risk & safety for assigned individuals according to DMH protocol and policy and in collaboration with staff and clients.
May complete screenings and assessments (e.g. suicide, substance use, etc.) as needed and according to DMH protocols and policies.
Confirms that HSC I completes appropriate screening (e.g., suicide, substance use, etc.) as needed and according to DMH policies and protocols; reviews screenings to assist with identifying individuals at risk; ensures that appropriate consultation or services are obtained, and monitors follow up.
Conducts and completes Employee Performance Reviews (EPRS) within prescribed timelines and established guidelines.
Participates with the Site Director as requested in the planning, development, and implementation of processes, practices and procedures for the site.
Respond to inquiries and concerns from the general public including municipal and housing officials, public safety officials, and other community agencies and stakeholders. Ensures responses comply with DMH and HIPPA confidentiality requirements.
May serve as the designee for the Site Director in their absence.