Case Management Supervisor -

BronxWorks•New York, NY

37d

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing.

Requirements

Master’s degree in Social Work or related field
LMSW is required within 6 months of hire if not obtained as of hire date.
Prior supervisory experience working in a social service agency preferred
Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment

Responsibilities

Supervise case work staff through weekly individual and monthly group meetings
Review case records and reports at least monthly
Direct staff interventions in difficult or crisis situations
Maintain and monitor program variance reports to ensure statistical goals are being met
Monitor program for quality assurance and contract compliance
Provide each staff member with monthly progress report and yearly performance appraisals
Assist in the development and implementation of services for clients
Maintain a case load and provide direct services to client, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
Interview and recommend staff for hire
Submit reports to supervisor monthly, or more frequently as required
Represent the agency at meetings and events
Act as a liaison between BronxWorks and other CBO’s, the area community district, and government agencies
Perform additional duties as assigned
Oversee case management, ensuring uniform quality of services and compliance with regulatory agencies.
Recruit, train, supervise and motivate a team of well-informed, professional staff.
Intervene in major crisis with clients, staff and agencies, ensuring well-being and compliance with laws and government regulations.
Implement goals for relocating the maximum number of homeless families to appropriate permanent housing.
Coordinate an inter-agency program of comprehensive social services, providing specialized mental health service.
Prepare social services statistics and reports for performance analysis and program planning.
Formulate and implement social services policies and procedures.