Case Management Specialist (1532)

BAKERRIPLEY • Houston, TX

16d

About The Position

The Case Management Specialist provides intensive, ongoing support to jobseekers and training participants to ensure they successfully progress through their education, training, and employment pathways. Working closely with the Professional Career Advisor and Education and Training Specialist, the Case Management Specialist monitors customer outcomes, identifies barriers, and coordinates wrap-around services to promote retention and long-term success. The Specialist maintains detailed and timely documentation, conducts monthly contact sessions, verifies post-exit outcomes, and ensures customers are connected to the appropriate Workforce Solutions staff or community partners. Through consistent follow-up, strong communication, and a customer-centered approach, the Case Management Specialist plays a critical role in supporting customers’ career advancement and program completion.

Requirements

• 2–4 years of experience in case management, workforce development, social services, or a related field

Nice To Haves

• Experience in case management, workforce development, social services, or a related field preferred

Responsibilities

• Enters information in the appropriate management information systems in a timely and accurately manner with adequate details regarding customer outcomes
• Conducts monthly contact sessions to determine if any additional support or wrap-around services are needed and direct customers to appropriate Workforce Solutions staff or provide referrals to community resources to ensure success while in a training program or employment post-exit
• Track customers’ progress on their education, training, or career plans and identify barriers that may impact completion or employment outcomes.
• Ensure all documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification.
• Work closely with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees