Case Management Specialist (5176)

THE SALVATION ARMY•Raleigh, NC

About The Position

This position is responsible for: Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in the Center of Hope programs; oversees crisis programs including Food Pantry, Clothing Closet, Financial Assistance, and seasonal assistance programs.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and three years progressively responsible
Or Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Valid State Driver’s License
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly to maintain control of client caseload.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
Limited amount of physical effort required associated with walking, standing, lifting, and carrying moderately heavy objects (less than 50 lbs.) about 10% of work time.
Duties are usually performed seated with occasionally prolonged periods of standing or walking.
Work is performed in a day shelter environment where there may be exposure to physical health risks and unsanitary conditions.
Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Responsibilities

Oversees and administer services for recipients of crisis assistance programs, including Food Pantry, Clothing Closet, Financial Assistance and seasonal assistance programs.
Determines eligibility based on organizational policies.
Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same.
Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.