Case Management Specialist

Mavagi Enterprises • San Antonio, TX

22h • Onsite

About The Position

For over 25 years, Mavagi Enterprises has created meaningful employment for veterans and people with disabilities through federal contracts under the AbilityOne/JWOD Program. We are a mission-driven, people-first organization and we are looking for a Case Management Specialist who moves with urgency, documents with precision, and genuinely cares about the humans whose files sit on their desk. You notice when a case file is drifting and you close the loop before anyone has to ask. You can sit across from an employee having a hard day and make them feel seen, not processed. You know your way around JWOD/AbilityOne requirements, and you don’t flinch when an audit shows up. And when a beneficiary needs more than case management, you know how to refer them somewhere that can actually help. This is a full-time salaried position based on a 40-hour work week, approximately 80% in-office and 20% travel for employee visits, outreach, and community partner meetings. The standard schedule is Monday through Thursday, 9 hours per day, and Friday, half day. The expectation is that the work gets done, which may sometimes exceed 40 hours. This is mission-driven work inside a growing organization, directly supporting employment for people with disabilities.

Requirements

• Bachelor’s degree in Human Resources or a related field, or a comparable combination of formal education and work experience
• Minimum 2 years of experience working with persons with disabilities, preferably with organizations providing employment services
• Working knowledge of employment law including ADA, EEO, FMLA, workers’ compensation, wage and hour, labor law, and JWOD/AbilityOne guidelines
• Excellent written and verbal communication, you can write a formal assessment and have a real conversation with an employee who is struggling
• Strong organizational skills and the ability to manage multiple priorities without losing momentum
• Intermediate to advanced computer literacy
• Valid driver’s license
• Ability to pass a background check and meet all contract screening requirements
• Ability to perform the physical demands of the role for extended periods with or without assistance, including viewing a computer screen, using a keyboard, and answering phones
• Case management and file documentation — Expert
• Employment law and compliance, ADA, EEO, FMLA, JWOD — Expert
• Vocational assessment and individualized planning — Expert
• Written documentation and formal assessments — Expert
• Relationship building across diverse populations — Expert
• Crisis response and appropriate referral — Intermediate
• Training and presentation delivery — Intermediate
• Job development and community outreach — Intermediate
• Independent decision making and prioritization — Intermediate
• AbilityOne/JWOD program knowledge — Intermediate
• CRC (Certified Rehabilitation Counselor)

Nice To Haves

• Experience in employment services, vocational rehabilitation, or working with persons from diverse backgrounds
• Experience in a government contracting or regulated environment
• Familiarity with the AbilityOne program, SourceAmerica, or other disability employment frameworks
• Ability to make clear, confident presentations to staff and external partners
• CESP (Certified Employment Support Professional)
• CDEI (Certified Disability Employment Initiative)

Responsibilities

• Create and manage case files and disability documentation in accordance with JWOD/AbilityOne, federal, state, and county regulations
• Complete written assessments for every employee with a disability to confirm qualification under JWOD/AbilityOne and that Mavagi Enterprises is making all accommodations as necessary
• Ensure files meet requirements to pass internal and external audits without last-minute scrambling
• Maintain updated records on all Case Management platforms with accuracy and on time
• Flag documentation gaps proactively before they become audit findings
• Conduct vocational assessments for current and new employees in support of ongoing eligibility and individual development
• Develop accurate, personalized analysis plans with clear goals and objectives that promote employment opportunities
• Develop and monitor individual Work Plan records and track the number of clients served
• Provide training to supervisory personnel so they can help employees with disabilities succeed on the job
• Provide crisis intervention and counseling or refer out when employees need more than case management, because we lead with humanity
• Deliver employment services to beneficiaries who have assigned their Ticket-to-Work to Mavagi Enterprises
• Provide accurate information on Ticket-to-Work services and initiatives to relevant audiences
• Maintain regular contact with beneficiaries and conduct monthly and quarterly follow-up activities
• Provide ongoing, comprehensive case management, enter activities, monitor service dates, and extend or close activities as required
• Provide job development activities to assist clients in meeting their employment goals
• Submit timely and accurate status reports to the President, including clients served, services delivered, and outreach activities
• Conduct outreach and referrals to beneficiaries, family members, community partners, and service providers
• Assist in recruiting quality employees in accordance with Mavagi Enterprises’ mission
• Research complex challenges and develop the procedures, documents, and forms needed to solve them
• Perform other duties and special projects as assigned

Benefits

• Medical insurance
• Dental and vision coverage
• Company-paid life insurance
• Paid time off and vacation
• Paid sick leave
• Federal holidays plus additional days including Good Friday and Battle of Flowers
• Parental leave
• Professional development and training opportunities tailored to your role and career path
• Year-round team builders and employee events designed to strengthen the team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees