Case Management Assistant

Lifepoint Health • Longview, TX

12d

About The Position

Case Manager Assistant Position Summary The Case Manager Assistant provides administrative and clinical support to the case management team, ensuring coordination of post-discharge services, payer communication, and documentation tracking to facilitate timely and effective patient transitions. Essential Functions Support case managers with tasks such as preparing referral packets, organizing admission and discharge records, making calls, and obtaining signatures. Assist in arranging post-discharge follow-up care and services. Submit necessary clinical documentation for insurance reviews (admission, concurrent, retrospective). Monitor and track payer responses including approvals, appeals, denials, and communicate updates to the appropriate internal teams. Track certified hospital days and notify case management staff of missing certifications. Perform other related duties as assigned. Additional Information Position requires strong administrative and communication skills. Ability to coordinate with payers and clinical teams is critical for success.

Requirements

• Position requires strong administrative and communication skills.
• Ability to coordinate with payers and clinical teams is critical for success.
• Proficiency in Microsoft Word, Excel, keyboard typing, and use of general office equipment.
• Minimum of 1 year of experience in hospital or post-acute healthcare setting, with preference for case management or clinical department support.

Nice To Haves

• College degree in a healthcare-related field preferred.
• LPN or Social Work degree preferred but not required.

Responsibilities

• Support case managers with tasks such as preparing referral packets, organizing admission and discharge records, making calls, and obtaining signatures.
• Assist in arranging post-discharge follow-up care and services.
• Submit necessary clinical documentation for insurance reviews (admission, concurrent, retrospective).
• Monitor and track payer responses including approvals, appeals, denials, and communicate updates to the appropriate internal teams.
• Track certified hospital days and notify case management staff of missing certifications.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees