Case Management and Employment Services Data Clerk - W2 Program

UMOS • Milwaukee, WI

3d • $19 - $23

About The Position

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Requirements

• Minimum of 24 related college credits, supplemented by either one year of post-secondary education, or equivalent related training.
• Minimum two years of work experience in a data entry and/or clerical position.
• Able to work with confidential information and has a basic understanding of customer service practices.
• Demonstrated organizational skills and strong attention to detail in data entry and/or clerical work.
• Ability to communicate effectively with all levels of staff and management in writing and verbally.
• Bilingual in English and one or more languages, including Spanish, Burmese, Rohingya, Somali, Karen; verbal and written preferred.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook with demonstrated ability to type minimum of 40 words per minute.
• Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and ability to successfully execute multiple projects at one time.
• Must be able to travel within the state as requested and work irregular hours.
• Must have a vehicle, valid driver’s license and adequate automobile insurance

Responsibilities

• Will be responsible for identifying appropriate documents for scanning into electronic case file system, prepare documents and hard case files for scanning into electronic case file (ECF) system.
• Verify all documents are properly coded for scanning and enter accurate ECF codes.
• Ensure timely and accurate data collection, data entry in WWP, ECF, and other systems, as required by policy and procedures.
• Assist with Case File Documentation compliance.
• Assist customers with W2 Intake Pre-Check and in obtaining eligibility documentation, such as bank statements and school enrollment.
• Audit cases verifying CWW coding matches eligibility documents in ECF.
• Check for compliance of Informal Assessments and alert FEPs accordingly.
• Carry out Job Readiness Questionnaires.
• Schedule appointments for FEP’s, such as W2 Eligibility Reviews, Employability Plan Reviews, Extension Discussions, Extension Decisions, and Monthly Contacts.
• Reschedule appointments for absentee FEP’s.
• Review of FEP’s Daily Schedule Check Lists for inaccuracies.
• Receive program attendance & documentation, such as participant Job Logs, and enter related data into state tracking systems.
• Enter nonparticipation into state tracking system, once attendance information is verified.
• Enter case comments into WWP when issuing correspondence/email distribution to participants within required timeframes.
• Assist with job readiness-workshop, track participant attendance, and enter case comments. Also, enter nonparticipation for Employment Services activities.
• Translate/interpret on behalf of customer as well as staff, as needed
• Assist with mass mailings/email distribution and provide staff with clerical support during UMOS events, job fairs and workshops
• Participate in off-site community events and job fairs as needed.
• Assist with event flyer distribution in the local community.
• Perform home visits or work site visits as needed, such as for employment verification tasks and other services to customers.
• Assist Employment Services Unit with resume writing.
• Assist with flyer design and development for department events, such as job fairs and education events.
• Prepare meeting and training handouts.
• Maintain confidentiality of participant data and comply with government and agency regulations.
• Perform special projects, attend meetings and other related duties as assigned.

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree