Case Coordinator

JAMS Arbitration, Meditation, and ADR Services•Los Angeles, CA

49d

About The Position

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.A Brief Overview Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.

Requirements

2-4 years of working in an administrative or case management role.
1-3 years For internal candidates, proven ability as an Administrative Assistant, Client Services (AACS), or similar position.
Computer literate and proficient in all software programs required for the position.
Verbal and written communication skills.

Nice To Haves

Bachelor's Degree in a related discipline.
2-4 years of working in legal and client service role.
Proficiency in all ADR processes and procedures.
Knowledge of Panelists' practice preferences in the local Resolution Center (RC).

Responsibilities

Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
Provides administrative support for Case Managers and Panelists.
Develops overall Case Manager skills, enhancing the client experience.
Serves as Case Manager apprentice on mediations, competent to cover a Case Manager's desk in their absence when appropriate.
Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
Reviews closed cases to determine client satisfaction and future business opportunities.
Other duties as assigned within similar scope.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume