Case Aide - Fresh Meadows

Housing Works • Queens, NY

1d • $18 - $21 • Onsite

About The Position

As part of the Emergency and Transitional Housing (ETH) support services team, the Case Aide provides day-to-day support to program participants as they work toward transitioning back into the community following incarceration or other involvement with the criminal legal system. The Case Aid works under the direction of Case Managers and Program Leadership to assist participants in implementing their care plans, developing life skills, and accessing needed services. All services provided in the Emergency and Transitional Housing (ETH) programs are provided through the lens of promoting independence, housing stability, and successful community reintegration. To that end, the Case Aid will help participants stay focused on engaging in the services needed to improve the likelihood of identifying more permanent housing or assisting participants bridge the gap between informal residential support and formal clinical case management.

Requirements

• High School Diploma or GED required; Associate’s Degree or some college coursework in Human Services, Psychology, or a related field preferred.
• Minimum one (1) year experience in a residential, shelter, supportive housing, or reentry program setting.
• Experience working with individuals impacted by the criminal legal system strongly preferred.
• Knowledge of trauma-informed care and motivational interviewing techniques.
• Strong interpersonal and communication skills, with the ability to manage conflict and de-escalate situations.
• Ability to work both independently and as part of a multidisciplinary team.
• Comfort using (or learning to use) electronic case record systems; training will be provided.
• Cultural sensitivity, empathy, resilience, teamwork, and commitment to advocacy for individuals facing housing instability
• Position requires shift work, including evenings, weekends, and holidays.
• Work is primarily conducted in a residential transitional housing facility.
• May require local travel to accompany residents to appointments.
• Requires standing, walking, and conducting routine rounds throughout the facility.

Nice To Haves

• CASAC and Peer Certification are not required but preferred.
• Peer Certification, CASAC, or Lived Experience are not required, but encouraged to apply.
• Bilingual skills (especially Spanish) a plus.

Responsibilities

• Build rapport with participants and provide supportive, respectful, and professional engagement on a daily basis.
• Assist participants with activities and goals identified in their care plans, including health, housing, employment, and behavioral health-related tasks.
• Accompany participants to community-based appointments (medical, legal, social services, etc.) as needed.
• Utilize motivational interviewing and trauma-informed approaches to encourage participant participation and progress.
• Monitor and encourage participant participation in program activities, groups, and services.
• Document participant interactions and service notes accurately and timely in the Electronic Case Record system.
• Communicate observed participant behaviors, concerns, or accomplishments to the assigned Case Manager and participate in case discussions as requested.
• Support new participant orientation and onboarding processes.
• Participate in regular safety checks and collaborate with Residential Aides to maintain a safe, stable living environment.
• Perform other related duties as assigned.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED