Cart and Bag Attendant

Marriott•Newport Coast, CA

7h•Onsite

About The Position

The Cart and Bag Attendant is responsible for providing comprehensive support to golfers, ensuring efficient handling of their equipment and smooth golf course operations. This includes transporting clubs and bags, assisting with golf carts, distributing scorecards, and maintaining the cleanliness and readiness of golf carts and related areas. The role also involves managing rental clubs, setting up practice stations, and ensuring the security of golf equipment. Adherence to company policies, maintaining a professional appearance, protecting company assets, and delivering excellent guest service by anticipating needs and assisting individuals with disabilities are also key aspects of the position. The role requires significant physical activity, including lifting, carrying, pushing, pulling objects, and moving across various terrains for extended periods.

Requirements

Ability to read and visually verify information in a variety of formats (e.g., small print)
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

High school diploma or G.E.D. equivalent

Responsibilities

Transport clubs to/from guest vehicles and/or group buses
Pick up and drop off guest golf bags at bag drop
Provide directions to golfers to golf-related areas
Assist golfers with carts and equipment
Distribute score cards and pencils to golfers
Remove golf carts from storage area and stage for play
Remove rental clubs for use by guests, and clean and store after use
Store, clean, tag, and organize guest clubs in bag room storage
Clean, detail, restock golf carts after each use
Document any golf cart damage and deficiency for mechanic's review
Maintain cleanliness of golf-related areas
Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction
Setup/reset/break down practice stations
Pick up/wash balls from practice facility
Ensure the security of all golf equipment in storage
Notify manager/supervisor of any important issues as necessary
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested by Supervisors