Carrier Relations Manager

Coyote Logistics•Chicago, IL

2d•$50,000 - $55,000

About The Position

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook , X , LinkedIn , Instagram , and YouTube . Compensation target for this role is $50,000 - $55,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Carrier Relations Manager, you are responsible for executing and upholding commitments made by our RXO carrier partners. You will assist in having conversations with our carrier partners once service or acceptance issues are identified. The Carrier Relations team will be responsible for reviewing and executing strategic bids that align with the customer account strategy and ILA/GM targets. You will review carrier ranks on routing guides based on the capacity, service and rate presented as well as the overall commitment made to RXO by the fleet.

Requirements

3 years of experience in the transportation or logistics industry; preferably in an asset-based role or working with carriers

Nice To Haves

Strong analytical skills and proficiency in MS Excel
Ability to build strong relationships and be a team player
Effective communication skills and organization
Confident decision-making skills
Ability to prioritize and attack issues with a sense of urgency while maintaining composure

Responsibilities

Partner closely with Senior Leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
Oversee the full bid process—including target setting, requirement definition, and stakeholder communication—to ensure competitive and profitable outcomes.
Participate in on‑site, face‑to‑face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long‑term strategy.
Develop and maintain strong relationships with key carrier leadership, including terminal managers, regional leaders, and VP‑level contacts.
Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps to ensure continuity and customer satisfaction.
Analyze performance, cost, and capacity data to determine the appropriate primary, secondary, and backup carriers for each lane within the network.