Carrier Compliance & Operations Systems Specialist

BEST Logistics Group•Kernersville, NC

1d•$50,000 - $55,000•Onsite

About The Position

The Carrier Compliance & Operations Specialist is responsible for supporting carrier onboarding and compliance management, and software training. This role serves as a key link between operations, compliance, and technology, ensuring carriers are properly onboarded, systems are effectively adapted, and teams are trained to operate efficiently. This position requires strong organizational skills, the ability to train and support users at varying skill levels, and a willingness to travel regularly to company office locations.

Requirements

Experience in transportation, logistics, or brokerage operations preferred
Strong communication and presentation skills
Comfortable working across multiple teams and locations
Willing and able to travel regularly
Proficient with Microsoft Office; TMS experience preferred

Nice To Haves

Prior experience with TMS platforms and integrations
Understanding of broker vs. carrier compliance requirements
Ability to translate technical processes into practical training
Self-motivated with the ability to work independently in the field

Responsibilities

Carrier Onboarding & Compliance Manage and support the carrier onboarding process across all logistics entities
Ensure carrier compliance, documentation, and safety requirements
Ensure onboarding processes align with internal standards and regulatory requirements
Assist in identifying and resolving carrier compliance issues
Maintain accurate records within company systems
Software Training & Implementation Conduct in-person and virtual training sessions for operations staff
Support implementation of new software platforms, tools, and operational enhancements
Develop and maintain training materials, guides, and best-practice documentation
Work with leadership to improve adoption, consistency, and process efficiency
Travel & On-Site Support Travel to all company office locations as needed to support training, onboarding, and implementation efforts
Provide in-person support during rollouts, transitions, and process improvements
Build strong working relationships with local teams and leadership
Process Improvement Identify gaps, inefficiencies, or inconsistencies in onboarding and system usage
Recommend process improvements
Assist with standardizing workflows across multiple locations