CareIQ Billing Specialist

CorVel Career Site•Orlando, FL

2d•$16 - $24•Remote

About The Position

The CareIQ Billing Specialist completes invoicing processes for all CareIQ Ancillary Healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Billing Specialist will complete administrative review of vendor and provider bills, determine appointment type, and then generate vendor payments and customer invoices. This role operates with a high focus on accuracy and urgency to ensure that payment and invoice amounts are completed in alignment with contracted service level expectations. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones.

Requirements

Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Ability to meet designated deadlines
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
Strong interpersonal, time management, and organizational skills
Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
Ability to work both independently and within a team environment
High School diploma
Prior work experience in a detail oriented customer service environment

Responsibilities

Provides quality and professional inbound and outbound telephonic customer service to assist customer and vendors with billing questions
Completes accurate data review and entry
Learns and maintains knowledge of how to operate corporate proprietary systems
Completes administrative review of medical notes and bills (Bill Review or Coding experience is not necessary)
Determines if payment and charge rates are in alignment with appointment type and contracted amounts
Uses bill history research, problem solving, and critical thinking skills to resolve customer questions
Meets departmental production and quality performance expectations
Additional duties as assigned