Career Navigator (827)

BAKERRIPLEY • Pasadena, TX

6d

About The Position

The Community Navigator is a core member of BakerRipley’s Navigation Team and the broader Integrated Client Journey (ICJ) Navigation Network. Navigation teams connect clients (“neighbors”) to coordinated, goal-aligned services across workforce, education, health, and social supports. Navigators work collaboratively within cross-functional teams to ensure clients can engage in multiple services as needed, while maintaining a primary focus on navigation and coaching duties. Rooted in the EMPath economic mobility model and aligned with the United Way ICJ Navigation approach, the Community Navigator supports individuals and families in identifying goals, addressing barriers, and building pathways toward long-term stability and self-sufficiency. The role emphasizes strengths-based coaching, motivational interviewing, service coordination, and systems navigation, while ensuring timely and accurate documentation within the ICJ technology platform.

Requirements

• Bachelor’s degree required
• 2–3 years of experience in navigation, case management, coaching, workforce development, or human services
• Demonstrated cultural competence and experience serving multicultural and immigrant communities
• Strong understanding of strengths-based, participant-driven service models
• Experience collaborating across multiple programs and external partner organizations
• Advanced skills in Microsoft applications (Outlook, Word, Excel, PowerPoint). Intermediate skills in database management.

Nice To Haves

• Master’s degree in Social Work or related field preferred
• Bilingual English/Spanish preferred
• Experience with Learning Management system (LMS), preferred

Responsibilities

• Successfully support 130–170 clients annually in completing holistic intakes, establishing individualized goal plans, and demonstrating measurable progress toward education, employment, or stability goals.
• Achieve timely, closed-loop referrals for at least 90 percent of clients, ensuring successful connection to BakerRipley programs and United Way regional provider services aligned with client goals.
• Reduce client participation barriers by appropriately utilizing barrier funds and follow-up supports, resulting in sustained engagement for at least 80 percent of active clients through their navigation period.
• Maintain 100 percent compliance with ICJ and Salesforce documentation standards, including timely data entry, responsiveness, and adherence to end-user agreements.
• Contribute to continuous program improvement by regularly identifying and sharing service gaps, trends, and client needs, and by participating in professional learning communities and EMPath training activities.
• Conduct holistic intake and assess client readiness using strengths-based and participant-driven frameworks
• Apply motivational interviewing techniques to support goal clarification and action planning
• Co-develop individualized client pathways that align with client goals and connect to regional programs and services
• Support self-determination by working collaboratively with clients rather than directing decisions
• Conduct regular follow-ups to monitor progress, address emerging barriers, and adjust plans as needed
• Coordinate referrals across BakerRipley programs and United Way regional provider partners
• Ensure effective handoffs, warm referrals, and closed-loop communication with service providers
• Use principles of community organizing, service coordination, and advocacy to support timely access to resources
• Utilize barrier funds in accordance with program guidelines to remove obstacles to client success
• Participate in the United Way Professional Learning Community and EMPath training activities
• Serve as a model navigator for BakerRipley’s cross-functional teams of coaches, navigators, and case managers
• Collect and synthesize insights into common gaps, barriers, and service challenges for sharing with the navigation network
• Contribute to program planning, evaluation, and continuous improvement initiatives
• Maintain timely, accurate, and compliant documentation within the ICJ tech tool and Salesforce
• Adhere to all ICJ end-user agreements, data-sharing protocols, and responsiveness standards
• Support staff upskilling related to intake, referral, and documentation processes
• Use data to inform coaching strategies and system-level improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level