Career Development Supervisor

International Rescue Committee•San Jose, CA

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Under the supervision of the Economic Empowerment Programs Manager, the Career Development Supervisor supervises the development and implementation of career pathways programming, including services for youth. The Supervisor will ensure that programs meet all performance goals per funder and contract requirements, are responsive to client needs, and that data is being tracked and analyzed. The position will also be responsible for community engagement and developing relationships with local businesses and employers, referral partners, and schools. The Supervisor will also assist with the reporting and sustainability of programs through program expansion and development, and grant writing. The position will supervise a team of direct service staff and will be responsible for training, development, and evaluation of the employees. Major Responsibilities include, but are not limited to: Program Oversight: • Design, implement, and provide monitoring and evaluation oversight for career and industry-specific programming; • Ensure that information required for program eligibility for all career programs and reporting purposes is collected and that accurate records are maintained, including case files and client data entry. • Compile grant reports and assist with grant writing. • Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments. • Recruit, hire, and supervise all staff, interns, and volunteers providing career support services to clients enrolled in career programs; • Oversee the development of comprehensive employment plans, budget plans, and goal setting activities for each employable adult. • Establish new partnerships and employer relationships. • Develop programs for volunteer engagement, including financial education programming and community sustained workshops. • Participate in IRC network-wide initiatives to understand and share best-practices relating to career pathways programming; • Support Economic Empowerment team activities and participate in program development and design for the department; • Monitor intake and enrollment trends, quality of service provision and timeliness and accuracy of case file documentation; • Participate in program meetings, staff development activities, and other duties as assigned; and • Comply with all policies, procedures, and protocols of the agency. • Build and maintain partnerships with community-based organizations, career service providers, and small business and corporate entities for advanced career opportunities; • Coordinate corporate and employer engagement opportunities and events. • Other duties as assigned. Direct Service: • Support the integration of refugee youth and adults, provide clients the opportunity to identify and prioritize goals that will support their integration while also developing positive and meaningful relationships with insightful and culturally responsive mentors/staff. • Verify that each client participating in the IRC programs meet eligibility requirements and maintain eligibility documentation certifying each individual’s eligibility. • Provide allowable mentoring services and case management activities for eligible refugee youth and adults. • Provide case management that includes documenting services provided and the progress of each youth and adult toward meeting their service plan. • Other tasks and duties as assigned. Supervision: • Supervise, guide, and support staff providing direct services to clients through feedback and training when necessary to ensure staff have positive output in their daily activities. • Assess, evaluate, and report program and staff performance and escalate issues requiring additional attention. • Ensure compliance of self and team with all policies, procedures and protocols of the agency. • Meet regularly (at least once per week) with direct report staff and approve timesheets.

Requirements

Undergraduate degree in social work, social sciences, or related field is required; advanced degree preferred
Minimum of 2-year relevant work experience in human services, economic empowerment, workforce development, or youth services required. Prior supervisory experience highly desirable
Highly professional with strong technical writing and communication skills, including experience engaging businesses and community groups; grant-writing experience strongly preferred
Solid organizational skills with the ability to manage multiple tasks, set priorities, effectively manage time and meet deadlines
Demonstrated success working and communicating effectively in a multi-cultural environment
Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
Strong proficiency in Microsoft Office applications (Word, Excel, Outlook). Experience with data tracking software an asset
Valid driver’s license, access to a reliable vehicle with current insurance.

Responsibilities

Design, implement, and provide monitoring and evaluation oversight for career and industry-specific programming
Ensure that information required for program eligibility for all career programs and reporting purposes is collected and that accurate records are maintained, including case files and client data entry.
Compile grant reports and assist with grant writing.
Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
Recruit, hire, and supervise all staff, interns, and volunteers providing career support services to clients enrolled in career programs
Oversee the development of comprehensive employment plans, budget plans, and goal setting activities for each employable adult.
Establish new partnerships and employer relationships.
Develop programs for volunteer engagement, including financial education programming and community sustained workshops.
Participate in IRC network-wide initiatives to understand and share best-practices relating to career pathways programming
Support Economic Empowerment team activities and participate in program development and design for the department
Monitor intake and enrollment trends, quality of service provision and timeliness and accuracy of case file documentation
Participate in program meetings, staff development activities, and other duties as assigned
Comply with all policies, procedures, and protocols of the agency.
Build and maintain partnerships with community-based organizations, career service providers, and small business and corporate entities for advanced career opportunities
Coordinate corporate and employer engagement opportunities and events.
Other duties as assigned.
Support the integration of refugee youth and adults, provide clients the opportunity to identify and prioritize goals that will support their integration while also developing positive and meaningful relationships with insightful and culturally responsive mentors/staff.
Verify that each client participating in the IRC programs meet eligibility requirements and maintain eligibility documentation certifying each individual’s eligibility.
Provide allowable mentoring services and case management activities for eligible refugee youth and adults.
Provide case management that includes documenting services provided and the progress of each youth and adult toward meeting their service plan.
Other tasks and duties as assigned.
Supervise, guide, and support staff providing direct services to clients through feedback and training when necessary to ensure staff have positive output in their daily activities.
Assess, evaluate, and report program and staff performance and escalate issues requiring additional attention.
Ensure compliance of self and team with all policies, procedures and protocols of the agency.
Meet regularly (at least once per week) with direct report staff and approve timesheets.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.