Career Coach

Center for Employment Opportunities • Detroit, MI

11h • Onsite

About The Position

The Career Coach supports individuals returning from incarceration from the point of reentry through their first year of job retention. The Coach provides support in identifying and connecting individuals to resources that meet their holistic needs, offers intensive support related to job readiness (including interview preparation), helps individuals stay motivated in immediate transitional work, and builds trusting relationships to prepare individuals in to accessing and maintaining long-term employment. As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Requirements

• You have a minimum of 2+ years of related experience working directly with individuals from marginalized backgrounds. Experience working with people with criminal legal system involvement, housing instability, or mental health needs preferred.
• You have experience with providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills.
• You are comfortable learning new technologies that an organization adopts/implements.
• You have the dedication to social justice and reentry.
• You are passionate about making an impact on people's lives and interested in guiding them to achieve their career goals through a balance of accountability and empathy.
• You have the desire to inspire others to reach a goal and perform to the best of their ability.
• You have strong customer service skills and take a human-centered approach when communicating with participants.
• You have strong time management and prioritization skills.
• You have the ability to anticipate problems, evaluate them, and determine and implement solutions.
• You understand the value of tracking data and participant interactions to fuel program improvement.

Responsibilities

• Provide ongoing coaching and mentorship to program participants, focusing on employment readiness, personal development, and goal setting.
• Use motivational interviewing techniques as appropriate to help guide participants to goal achievement.
• Conduct regular one-on-one coaching sessions with participants to assess progress, identify barriers, and develop actionable plans throughout every phase of their program journey, from program onboarding through 365 of employment.
• Develop and produce a professional resume for each participant.
• Facilitate mock interviews with pre-employment participants to build confidence, improve interview skills, and provide targeted feedback based on employer expectations.
• Conduct Job Start Readiness Assessments to evaluate participant preparedness before job placement, and Job Retention Assessments to gather feedback and assess alignment between participant needs and job conditions post-placement.
• Advocate for participant needs with parole officers and other constituencies.
• Collaborate with colleagues to match participants to job leads that align with their interests, qualifications, and readiness, ensuring informed referrals and strong placement outcomes.
• Make referrals to other specialized staff members when needed (job placement specialist, supportive services, advanced training pathways, etc.).
• Track participant milestones and outcomes in accordance with program goals and reporting requirements.
• Distribute retention incentives to program participants who have maintained consistent employment.
• Maintain accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants.
• Review participants’ daily work crew attendance and performance rating provided by their worksite supervisor.
• Participate in team meetings, trainings, and case conferencing to ensure best practices and continuous improvement.
• Perform other tasks and responsibilities that will be assigned from time to time.

Benefits

• medical and dental coverage
• professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI)
• paid parental leave
• participation in a retirement plan
• sick and vacation leave
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees