Career Coach

Goodwill Industries of Middle Tennessee•Cookeville, TN

About The Position

The Career Coach position will assist program participants to: Develop job-seeking skills; find and retain employment; reach education or training goals, and maintain financial stability via middle-skills career pathways. The Career Coach will also coordinate services that address barriers to education, training, employment and self-sufficiency and provide on-going counseling and support with the individual as needed to help that individual meet his or her goals.

Requirements

Associate's degree in related field required
1 - 3 years of relevant experience required
Minimum of 2 years office experience is required
Must possess excellent telephone skills including clear pronunciation and diction and a friendly tone.
Able to deal with all situations in a calm and positive manner.
Able to proficiently use Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed.
Excellent typing and data entry skills.
Able to do basic math (addition, subtraction, multiplication and division).
Able to learn new processes quickly and possess strong organizational skills.
Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.
Strong customer service and interpersonal skills.
Strong time-management skills and must be able to pay attention to detail.

Nice To Haves

Bachelor's degree preferred.
Office management and/or placement experience is preferred.

Responsibilities

Create a positive and inviting atmosphere for persons seeking assistance with training and/or employment
Conducting intake appointments and ongoing relationships with individuals seeking employment and/or training to improve current job opportunities for employment.
Supporting participants' employ-ability by identifying training and educational needs and opportunities, helping develop and enhance soft skills, and assisting with resumes and job applications.
Building and maintaining relationships with community employment service providers and/or community resources that assist staff, and eligibility workers to address families' needs and goals.
Job development to include direct outreach to employers and attendance at job fairs and related events.
Between client meetings in the office or in the community, education, and basic needs (as needed) and conducting outreach activities, a significant amount of time (at least 50%) is spent out of the office in the community with emphasis on excellent customer service at all times.
Supervise and train volunteers who work in center facility.
Interacts courteously and professionally with all personnel within Goodwill's employ and other professionals with whom there is contact in the community.
Maintains client flow in the center ensuring that all clients receive a high level of service and necessary information.
Maintains communication with clients through email, telephone and in person and document contact information.
Creates documents and postings for the department related to center job fairs, training and other events.
Creates weekly listing of external job openings with links to employer job postings.
Emails job leads and center announcements to clients weekly.
Manages the supplies of the center.
Assists with maintenance of the center databases including entering accurate information in client and employer databases, running and downloading reports.
Assists in creating documents and reports utilizing Microsoft Word and Excel and other software.
Utilizes electronic calendars to maintain center schedules.
Maintains communication with clients regarding training programs and classes, job searching, job placements and retention.
Provides support to department including weekly reports to direct supervisors which includes requested data.
Be knowledgeable of and comply with all company policies and procedures as well as legal requirements at all times.
Regular, reliable attendance, as defined in Goodwill's attendance policy.
Maintain a clean and safe work environment.
May coordinate correspondence with outside agencies.
Other duties as assigned by management.