CareConnect Credentialed Trainer

OhioHealth

4d • Onsite

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: The CareConnect Credentialed Trainer - Clinical (CT) position is responsible for facilitating successful instructor-led end user training and providing other learning support before, during, and after go-lives to associates across the system. It will require flexible work hours to meet the needs of the end user community.

Requirements

• No Degree or Diploma (Required)
• Candidate must possess one of the following Experience and understanding of clinical processes, patient throughput or clinical care, including competency and expertise in workflow, operations, policies, and procedures.
• Experience and understanding of physician/mid-level provider clinical processes, patient throughput or clinical care, including competency and expertise in physician/mid-level provider workflow, operations, policies, and procedures.
• Experience instructing physicians/mid-level providers in learning technology/systems, or other new processes.
• strong technical aptitude.
• Excellent instruction and/or presentation skills.
• Winning spirit and exceptionally positive attitude.
• Demonstration of being open to questions, concerns, and feedback with the ability to deliver a constructive response.
• Open-minded and intellectually curious; open to new ideas and ways of facilitating learning.
• Ability to build rapport, engage adult learners and establish an enjoyable learning environment.
• Effectively deliver training material to groups of varying sizes, and the willingness to adapt to challenging training situations and personalities.
• Ability to identify learners who are struggling and provide the necessary guidance/assistance.
• Excellent people skills with a strong commitment to customer service.
• Respected by management and peers and often identified as a trusted resource.
• Ability to work both autonomously and within the context of a team.
• Ability to work flexible hours to meet the needs of the end-user community and training team.

Nice To Haves

• Previous operational or clinical experience in the area in which the CT will be training is preferred.
• Clinical background and or knowledge of clinical terminology and environment a plus.
• Previous experience in instruction a plus.
• Previous experience in Epic training a plus.
• A Bachelor's Degree or 3 to 5 years of applicable work experience.
• Knowledge of OhioHealth clinical and operational workflows, as well as policy and procedures.

Responsibilities

• Teach and facilitate the CareConnect learning program to end users throughout the system for assigned credentialing competency.
• Administer competency tests and assess competency.
• Maintain training records in the learning management system, HealthStream.
• Provide on-site training support to end users during each go live
• Work with the Instructional Designers to prepare approved materials while meeting project timelines.
• Recommend adjustments and updates to learning materials and curriculum as needed.
• Respond to users needs and collaborate with other training staff to identify and develop appropriate technology solutions for teaching and learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees