CareBridge Sales Operations Manager
About The Position
JR178416 CareBridge Sales Operations Manager CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services. Responsible for providing day-to-day support along with overall strategic, relationship, and operational leadership during the implementation and ongoing account management for a program that provides long-term services to managed care clients. Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. How you will make an impact: Act as the primary company resource for client communication, activities, and requests. Deliver consistent internal and external communication and ensure timely follow-up on customer issue resolution. Execute the terms of the client contract and liaise with all internal departments for support coordination and problem resolution. Ensure client satisfaction with products and services, managing client expectations, and addressing client issues. Manage and develop ongoing relationships with existing clients at senior and operating levels. Maintain a comprehensive understanding of clients and identify new opportunities. Coordinate the development and delivery of client solutions including strategies, configurations, and reporting. Provide regular updates to management team on account status, outstanding issues, resolutions, action plans, and barriers to client satisfaction. Conduct analysis on program performance and proactively identify areas for improvement.
Requirements
- Requires a BA/BS and a minimum 5 years of Account, Implementation, or Project Management; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- Preferred experience with large-scale healthcare or state Medicaid programs.
- Preferred experience in managing and working with client-facing, technology-based products.
- Highly preferred experience with Electronic Visit Verification (EVV).
- Candidates from all states are welcome, provided they reside within commuting distance of a Pulse Point office.
Responsibilities
- Act as the primary company resource for client communication, activities, and requests.
- Deliver consistent internal and external communication and ensure timely follow-up on customer issue resolution.
- Execute the terms of the client contract and liaise with all internal departments for support coordination and problem resolution.
- Ensure client satisfaction with products and services, managing client expectations, and addressing client issues.
- Manage and develop ongoing relationships with existing clients at senior and operating levels.
- Maintain a comprehensive understanding of clients and identify new opportunities.
- Coordinate the development and delivery of client solutions including strategies, configurations, and reporting.
- Provide regular updates to management team on account status, outstanding issues, resolutions, action plans, and barriers to client satisfaction.
- Conduct analysis on program performance and proactively identify areas for improvement.
Benefits
- We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
