Associate Manager Clinical Support, CareBridge
About The Position
Associate Manager Clinical Support - CareBridge Location: Virtual - This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services. Work Shift: Monday – Friday, 10:00 am to 7:00 pm (CST) The Associate Manager Clinical Support under general guidance and mentoring, responsible for overseeing and monitoring the day-to-day workflow of clinical support staff. How you will make an impact: Serves as a subject matter expert in the administrative and operational processes. Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues. May answers calls from providers and members and responds to phone inquiries. Oversees out of network and chart review administrative processes. Works to streamline processes to ensure productivity and accuracy. Collaborates with internal departments on special projects and reporting. Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requirements
- Requires high school diploma or equivalent with experience in the health field; or any combination of education and experience, which would provide an equivalent background.
Nice To Haves
- People leadership experience highly preferred.
- Experienced Medical Office Manager.
- BA/BS degree in human services preferred.
Responsibilities
- Serves as a subject matter expert in the administrative and operational processes.
- Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues.
- May answers calls from providers and members and responds to phone inquiries.
- Oversees out of network and chart review administrative processes.
- Works to streamline processes to ensure productivity and accuracy.
- Collaborates with internal departments on special projects and reporting.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Benefits
- We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
