Care4Kids Client Services Representative

United Way of Connecticut Inc • Rocky Hill, CT

25d • $20 - $20 • Hybrid

About The Position

Care4Kids Client Services Representative Location: Rocky Hill, CT (Hybrid after training) | Schedule: 8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break) and every third Thursday from 9:00 a.m.–6:00 p.m. | Pay: $20.00/hour
Be the Connection That Helps Families Find Stability—Step into a Role Where One Call Can Change a Life.
Why You'll Love This RoleCompetitive Pay—$20/hour plus great benefits. Hybrid Schedule—After training, enjoy flexibility with 4 remote days and 1 in-office day.Mission-Driven Work—Help families connect to child care services and build stability.
You’ll be the calm, knowledgeable guide who helps people find their footing.You will take incoming calls from CT families seeking assistance to pay their childcare expensesYou will help childcare providers with eligibility and invoice questions relating to the Care4Kids programYou will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies
Every day is different—but always meaningful.Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process. Serve people with customer service or contact center experience who enjoy helping families by phoneWork as an organized, detail-focused team member who can document cases and follow eligibility guidelinesManage a fast-paced environment, meet call and documentation goals, and provide caring, accurate supportBalance empathy with efficient problem-solving in a high-volume contact center setting.If you love variety and purpose, you’ll thrive here.
We’ve got your back—every step of the way.Paid, comprehensive training before you take your first live call.Ongoing coaching, supervision, and team collaboration.Clear workflows and protocols to help you succeed.A culture centered on accuracy and sustainable caregiving.
8:00 a.m.–5:00 p.m. Monday through Friday (1 hour lunch break) and 9:00 a.m.–6:00 p.m. every third Thursday of the monthFull-time position Hybrid schedule after training (4 days remote, 1 day in office)Training Schedule: Monday–Friday, 8:00 AM–4:30 PM
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [phone]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety, and well-being of traditionally marginalized people.

Requirements

• People with strong customer service or contact center experience who enjoy helping families by phone
• Detail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelines
• Customer service professionals who enjoy helping others problem-solve
• High School Diploma or GED plus relevant experience

Nice To Haves

• Bilingual preferred

Responsibilities

• Take incoming calls from CT families seeking assistance to pay their childcare expenses
• Help childcare providers with eligibility and invoice questions relating to the Care4Kids program
• Support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies
• Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process
• Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines
• Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support
• Balance empathy with efficient problem-solving in a high-volume contact center setting

Benefits

• $20.00 per hour base pay.
• Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages).
• An outright 5% 401(k) contribution.
• Paid Time Off in a calendar year—you begin accruing immediately!
• 13 paid holidays per year.
• Generous health benefits, including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, inclusive, mission-driven workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees