Care Team Specialist

JWCH Institute • Willowbrook, CA

14d

About The Position

Under direction of the Care Team Supervisor, the Health Care Security Guard will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community.

The ideal candidate will have previous experience working with the homeless population in some capacity. The candidate would also have an understanding of de-escalation methods, techniques, and have a firm yet non-aggressive approach with the clients of the MLK-RCC Program.

Requirements

• Minimum high school diploma or equivalency
• Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness
• Ability to assess and calmly manage tense situations, using verbal de-escalation techniques to diffuse conflicts before they escalate.
• Experience or certification in non-violent crisis intervention (e.g., CPI, MOAB, or equivalent) to handle confrontational or potentially aggressive individuals safely.
• Ability to remain calm and composed in high-stress situations.
• Knowledge of security protocols and procedures.
• Familiarity with emergency response protocols.
• Experience handling confidential documents and detail-oriented.
• Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.

Nice To Haves

• Bilingual (English/Spanish) preferred

Responsibilities

• Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities
• Establish a positive rapport with clients and express a concern for their well-being.
• Demonstrate understanding and practice harm reduction methods
• Demonstrate understanding of trauma-informed care
• Demonstrate non-violent restraint methods, if needed and only as an absolute last resort
• Monitor the floors by walking corridors and perimeter of the building
• Maintain a front desk sign in/out sheet for clients, as well as visitors
• Monitor the front lobby on a 24 hour/7-day basis
• Search clients and/or visitors belongings when they enter the building
• Assist with clients’ room searches and/or temperature control, as needed
• Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations.
• Document any client and/or client-staff incidents and submit to supervisor in a timely manner
• Use appropriate de-escalation techniques; call LCSW or Case Manager for assistance, as needed
• Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms
• Must be able to work extended shifts when emergency situations warrant
• Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of team members available
• Maintains the security of confidential documents.
• Work in various environments including adverse outdoor conditions such as cold, rain or heat. Must be able to work in all areas, spaces, and grounds in and surrounding the medical center. Perform internal/external patrols of the medical center and campus buildings.
• Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Performs other duties and tasks as may be required or assigned
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Other duties assigned.

Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees