Specialist, Application Care Team

First American Payments Systems•Fort Worth, TX

About The Position

Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: As an Application Care Team (ACT) Specialist Level I you will make customer service your top priority by working closely with merchants, sales partners, and other company departments in reviewing, interpreting and processing resolution items. In addition, you will assist in collecting information during the application process. All candidates must be able to accommodate a Monday through Friday, 8 am to 5 pm schedule.

Requirements

HS/GED and 0 years
Must be 18 years of age or older
Excellent computer skills, including MS Word and Excel.
Has at least one to two years of application processing or industry experience
Strong understanding of credit reports, processing and risk as well as financial, checking and processing statements.

Nice To Haves

College Degree Preferred
Exceptional verbal and written communication in addition to customer service skills
Exercises superb phone etiquette skills.
Uncanny attention to detail possessing a sound accuracy record on previous data entry work
Capable of organizing work for self and others to maximize productivity and increase efficiency for data entry
Ability to meet aggressive deadlines and juggle multiple priorities.
Brings energy, enthusiasm, and a positive attitude to the job.
Strong work ethic, using time productively to accomplish work goals
Maintains focus on accomplishing desired results.
Can be trusted to keep sensitive information secure.
Able to work efficiently with minimal guidance or supervision

Responsibilities

Analyze and review all incoming department pended applications
Interpret application information and identify and coordinate a course of action plan
Follow up with pended application items and make outbound calls as necessary
Quickly correspond and investigate application issues, inconsistencies, or questions with merchants and supporting departments
Communicate discrepancies and generate solutions for merchant applications
Provide frequent updates to customers and applicable departments regarding application status