Care Team Manager (RN) - $0 Healthcare for You and Your Entire Family

Redirect Health•Phoenix, AZ

2d•$100,000 - $110,000•Remote

About The Position

Care Team Manager (RN) exists to lead and support Medical Assistants while providing clinical guidance to ensure care is delivered efficiently, accurately, and with compassion. This role serves as a critical bridge between clinical care and operations—helping teams deliver a seamless, high-quality experience for every member. In this role, you will: Lead and develop a team of Medical Assistants, providing real-time support, coaching, and clinical guidance Partner closely with providers and care teams to ensure coordinated, efficient, and patient-centered care Support clinical decision-making and help guide teams through more complex or sensitive situations Improve how care is delivered by identifying gaps, removing friction, and optimizing workflows Directly impact member experience by ensuring care is timely, accurate, and easy to navigate This is a hands-on role for someone who: Enjoys developing people and supporting clinical teams in real time Brings strong clinical judgment and is comfortable guiding others Thrives in a fast-paced, evolving, and highly collaborative environment Is comfortable balancing day-to-day team support with process improvement and problem-solving Takes ownership and follows through Wants their work to make a meaningful impact on both team performance and member care

Requirements

Active, unrestricted Registered Nurse (RN) license
3+ years of clinical experience (care coordination, triage, case management, or similar preferred)
2+ years of leadership or supervisory experience
Strong clinical judgment and ability to guide care decisions
Proven ability to coach, develop, and lead teams
Excellent communication and problem-solving skills
Comfortable working in a remote, tech-enabled environment
A people-first mindset with a passion for helping others

Responsibilities

Lead and develop Medical Assistants through hiring, training, coaching, and ongoing support
Coordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experience
Optimize operations by identifying inefficiencies and implementing scalable solutions
Standardize workflows, SOPs, and documentation practices to improve consistency and quality
Support escalations by stepping in on complex or sensitive cases requiring leadership oversight
Drive accountability by monitoring performance metrics and ensuring consistent team output
Collaborate with Claims, Care Logistics, Customer Success, and other cross-functional teams