Care Team Manager (Medical Assistant) - $0 Healthcare for You and Your Entire Family

Redirect Health•Phoenix, AZ

2d•$70,000 - $80,000•Remote

About The Position

Care Team Manager (Medical Assistant) exists to lead and support Medical Assistants while ensuring workflows run smoothly and care is delivered efficiently, accurately, and with compassion. This role serves as a critical bridge between care teams and operations—helping create a seamless, organized, and high-quality experience for every member. In this role, you will: Lead and develop a team of Medical Assistants, providing real-time support, coaching, and guidance Partner closely with providers and care teams to ensure coordinated, efficient, and patient-centered care Help keep care delivery running smoothly by identifying gaps, removing friction, and improving workflows Directly impact member experience by ensuring care is timely, accurate, and easy to navigate This is a hands-on role for someone who: Enjoys developing people and helping teams stay organized and effective Thrives in a fast-paced, evolving, and highly collaborative environment Is comfortable balancing day-to-day team support with process improvement and problem-solving Takes ownership and follows through Wants their work to make a meaningful impact on both team performance and member care

Requirements

Certified or Registered Medical Assistant (CMA/RMA) required
3+ years of experience in a medical setting
2+ years of leadership or supervisory experience
Proven ability to coach, develop, and lead teams
Strong understanding of clinical workflows and patient coordination
Excellent communication and problem-solving skills
Comfortable working in a remote, tech-enabled environment
A people-first mindset with a passion for helping others

Responsibilities

Lead and develop Medical Assistants through hiring, training, coaching, and ongoing support
Coordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experience
Optimize operations by identifying inefficiencies and implementing scalable solutions
Standardize workflows, SOPs, and documentation practices to improve consistency and quality
Support escalations by stepping in on complex or sensitive cases requiring leadership oversight
Drive accountability by monitoring performance metrics and ensuring consistent team output
Collaborate with Claims, Care Logistics, Customer Success, and other cross-functional teams