Care Team Lead

9amHealth

8d•$140,000

About The Position

9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day. 9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health. We are seeking an experienced and compassionate Care Team Lead (RN or PharmD) to join our growing clinical operations team. This is a leadership role that combines people leadership, clinical excellence, and operational ownership. You will lead and mentor a team of Registered Nurses (RNs) and Clinical Pharmacists (PharmDs). This role reports to the Clinical Care Specialist Manager and plays a critical role in ensuring high quality, safe, efficient, and scalable care delivery across our cardiometabolic programs.

Requirements

Registered Nurse (RN) or Doctor of Pharmacy (PharmD)
Active license in good standing (at least in your home state)
5+ years of clinical experience in nursing or pharmacy, preferably in chronic disease management, weight management, cardiometabolic care, or related fields
Comfort practicing clinically in a telehealth / virtual care environment
Experience working in fast-paced, operationally complex clinical settings
Strong clinical judgment and patient centered approach to care
Excellent communication skills (written and verbal)
Ability to balance hands on clinical work with team leadership responsibilities
Highly organized, operationally minded, and comfortable in a scaling environment

Nice To Haves

Prior work at a digital health company focused on chronic conditions.
1 year in a leadership or supervisory role is preferred.

Responsibilities

Lead and manage a team of PharmDs and RNs to deliver personalized and evidenced based care.
Provide clinical guidance to the team on: Medication side effects, contraindications, and interactions Dose adjustments and medication switches Triaging and escalation decisions
Facilitate team huddles to share updates, address concerns, and escalate issues to the appropriate point of contact for resolution.
Monitor daily staffing levels to ensure adequate coverage and high quality care delivery.
Collaborate with schedulers and leadership to mitigate staffing gaps or surges in demand, proactively addressing potential challenges.
Address member concerns and escalate safety occurrences.
Mentor team members, fostering professional development and ensuring high quality patient care.
Synthesize immediate and long term needs of the Care Team to clinical leadership.
Conduct meetings direct reports to provide feedback, address concerns, and foster professional growth.
Provide timely feedback regarding performance and or quality issues.
Conduct regular reviews of the team’s performance metrics and ensure adherence to SLAs and SOPs while optimizing schedules to maximize efficiency for the clinical team.
Ensure the team adheres to clinical guidelines, regulatory standards, and company protocols for weight management and medication therapy.
Assist in creating and implementing quality improvement opportunities.
Participate in and operational projects, including creating and refining workflows, policies, and procedures in collaboration with the Clinical Care Specialist Manager.
Support initiatives to improve clinical operations and team efficiency, ensuring a constant feedback loop and path to resolution.
Provide operational support to the Clinical Care Specialist Manager.
Serve as a liaison between the clinical team and leadership, ensuring clear communication and effective issue resolution.
Partner with the training team to ensure a seamless staff transition from training.
Collaborate with other interdisciplinary teams within the company, including clinicians, client success, product, and other cross functional team members.
Provide direct patient care, as needed.