Care Team Lead (PST)

TimeDoc Health, Inc.•Tampa, FL

7d•Remote

About The Position

Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started! The ideal candidate demonstrates the following core competencies: Self-Awareness. Ability to recognize one's own emotions and understand tendencies across situations Self Management. Ability to effectively manage one's emotional reactions to situations and people Relationship Management. Applying emotional understanding in our dealing with others Accountability. Demonstrates ownership, commitment and follow through in achieving results Proactive and Clear Communication. Inform and influence others in a clear, concise and timely manner Agility. Able to manage and switch priorities effectively Inclusivity. Generate collaborative solutions through placing high value on diverse backgrounds and perspectives Driving Execution. Follows through on commitments and obligations, leading others to achieve expected results every time, on-time Developing Others. Share knowledge, skills or expertise with others to develop them into stronger performers and leaders The Team Lead role is critical within the TimeDoc organization, as they are responsible for supporting, coaching and ensuring the success of the Care Managers on their team. This role is responsible for employee engagement and helping their team achieve high quality patient experiences while reaching departmental and organizational goals. The Team Lead collaborates with departments across the organization as it relates to the development and iteration of Care Management best practices and is passionate about delivering valuable, patient centric care. The Team Lead role is also provider facing, and often supports the Client Success team in problem solving and as an advocate for both patients and Care Managers.

Requirements

Prior experience working with patients in a CCM and/or RPM program
At least 6 months experience within a remote or telehealth position
At least one year of prior experience in a people management role, such as a supervisor role, team lead position or a similar role with responsibility for managing people
Ability to work standard business hours in MST or PST time zones, with the ability to work approximately four "on call" Saturday shifts per year
Must be able to provide an active healthcare license or certificate (CNA, CMA, RMA, LPN, LVN, RN, LCSW, QMHP)
Strong communication skills (written and verbal)
Demonstrated ability to think critically about patient and provider needs, with a demonstrated commitment to quality
Demonstrated mastery of quality, as demonstrated through consistent achievement of above average QA scores
Demonstrated mastery of efficiency, as demonstrated through consistent achievement of productivity goals
Experience working in a collaborative, fast paced, entrepreneurial environment, preferably within healthcare
Proficient with GSuite (especially Slides, Classroom and Sites)
Ability to problem solve and find appropriate solutions

Responsibilities

Deliver the full-scope of CCM services to a partial patient Load (~20% of your Time)
Manage a team of roughly 12-16 care managers. (80% of your time) This includes:
Recognition of and engagement with your team in a positive, supportive and encouraging manner
Support interviewing, hiring, and training efforts for new care managers to ensure their success as TimeDoc Care Managers
Lead your team to peak operational effectiveness and efficiency with a laser focus on quality, in light of individual, team, practice and organizational key performance indicators
Provide effective coaching and identify learning opportunities for all members of your team by delivering feedback during ad hoc interactions, as well as, intentionally led one-on-ones
In partnership with leadership and HR, identify opportunities for individual improvement, including development and execution of performance improvement plans, when necessary
Actively participate in the Quality Assurance process, including collaboration with the Training and QA teams
Function as an advocate for your team, both internally and externally, by identifying opportunities for programmatic and operational improvements, to ensure your team is as effective as they can be
Oversee, facilitate and ensure staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare, etc.)
Manages the daily operations of assigned clinical team(s), including direct oversight of CNAs, MAs, LPNs, and RNs
Executes supervisory responsibilities in accordance with the organization's policies and applicable laws