CARE Sr. Lead

The Providencia Group•El Paso, TX

12d•Onsite

About The Position

The CARE Senior Lead provides operational leadership for teams supporting sensitive, human‑services–focused work in a compliance‑driven environment. This role oversees staff conducting case‑related activities, ensures adherence to policies and procedures, and serves as an escalation point for complex or high‑risk situations. The position emphasizes quality, timeliness, and professional judgment while maintaining strict confidentiality.

Requirements

Bachelor’s degree from an accredited institution; or Associate degree with additional relevant experience; or Equivalent combination of education and progressively responsible experience
Two (2) or more years of relevant experience in child welfare, human services, case management, social services, or similar environments
At least one (1) year of supervisory or lead experience in a structured operational setting
Experience working in high‑volume, deadline‑driven environments with detailed documentation requirements
Strong leadership, judgment, and decision‑making skills
Excellent written and verbal communication abilities
Ability to handle sensitive situations with professionalism and discretion
Strong organizational and time‑management skills
Comfortable using technology and learning new systems quickly
Bilingual English/Spanish required or preferred, depending on assignment
Flexible schedule required, including evenings and weekends
Must be accessible by mobile phone as needed for operational matters
Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
Must be a U.S. Citizen
Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
Internal background check to the satisfaction of contract requirements.
Favorable credit check for all cleared positions
Ability to obtain/maintain a Security Clearance
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees and ability to regularly travel via air, car, train, etc.
Climbing/Stooping/Kneeling: 15% - 49% of the time.
Lifting/Pulling/Pushing: 10% - 25% of the time.
Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 75% - 100% of the time.
Physical Dimensions: May move 20-30 lbs.

Responsibilities

Supervise and support staff performing case‑based and client‑facing work
Assign daily workloads and monitor progress to ensure accuracy and timeliness
Serve as escalation point for complex, sensitive, or high‑risk cases
Review documentation and work products for compliance with established standards
Ensure consistent application of policies, procedures, and regulatory requirements
Conduct spot checks, quality reviews, and operational inspections
Provide coaching, mentoring, and corrective feedback as needed
Support onboarding and training of new team members
Manage schedules to ensure appropriate coverage and operational continuity
Communicate guidance, updates, and expectations clearly to staff
Prepare reports and operational updates for management
Maintain strict confidentiality and professional boundaries
Perform other duties as assigned