Enhanced Sr. Lead

Providencia•El Paso, TX

7d•Onsite

About The Position

The Enhanced Senior Lead leads teams conducting investigative, screening, and verification activities in a regulated and high‑risk environment. This role ensures investigative accuracy, compliance with established standards, and effective escalation of risk indicators while supporting staff performance and quality outcomes.

Requirements

Bachelor’s degree from an accredited institution; or Associate degree with additional relevant experience; or Equivalent combination of education and progressively responsible experience
Three (3) or more years of relevant experience in investigations, screening, compliance, fraud detection, or similar regulated environments
At least one (1) year of supervisory or lead experience
Experience working with sensitive data and time‑critical workflows
Strong analytical and investigative judgment
Excellent writing and verbal communication skills
Ability to identify risk indicators and make sound decisions
High level of discretion and attention to confidentiality
Comfortable using technology and investigative tools
Bilingual English/Spanish required or preferred, depending on assignment
Flexible schedule required, including evenings and weekends
Must be accessible by mobile phone as needed for operational matters
Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
Must be a U.S. Citizen
Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
Internal background check to the satisfaction of contract requirements.
Favorable credit check for all cleared positions
Ability to obtain/maintain a Security Clearance
Must have mobility to attend meetings with other managers and employees and ability to regularly travel via air, car, train, etc.
Must be able to write, type, and use a telephone system 75% - 100% of the time.

Responsibilities

Supervise staff conducting screening, verification, and investigative work
Assign and prioritize caseloads to meet established timelines and quality standards
Review investigative work products for accuracy, completeness, and compliance
Provide guidance on complex or sensitive cases and escalate issues as required
Monitor performance metrics and compliance indicators
Conduct quality assurance reviews and internal audits
Coach staff on investigative techniques, documentation, and decision‑making
Support onboarding and training of investigative personnel
Manage schedules to maintain adequate coverage and workload balance
Prepare reports and operational updates for leadership
Ensure confidentiality and appropriate handling of sensitive information
Perform other duties as assigned