Enhanced Care Management (ECM) Lead Care Manager

First 5 Alameda County•Alameda, CA

4d•$77,500 - $112,000•Hybrid

About The Position

Under general supervision, supports Alameda County families by helping them access services, community resources and their full MediCal benefits under CalAIM. They serve as the primary contact for families, coordinate care as part of the Enhanced Care Management team (ECM) and connect families with healthcare providers, and multidisciplinary teams Provide hands on care management (in person and by phone) for pregnant/postpartum individuals and children with complex needs in CalAIM Enhanced Care Management program. Act as the main care manager, coordinating services across medical, behavioral health, early childhood, and community programs. Work closely with families and providers to promote birth equity, healthy child development, and coordinated, whole-person care. Complete strength-based assessments and develop individualized Care Management Plans based on each family’s goals. Help coordinate prenatal, postpartum, and pediatric care including warm handoffs to Community Supports. Meet families where they are – offer services where the family lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services. Manage an active caseload, balance multiple priorities and critical transitions. Collaborate with partners and keep accurate, timely records in the care management system. Complete all documentation on time according to care plan requirements.

Requirements

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.
Additional experience and/or education can be substituted to meet typical qualifications.
Three years of experience in care management, case management, or family support roles serving pregnant/postpartum individuals or children with complex needs.
Experience working with Medi-Cal populations and navigating healthcare and community-based systems.
Experience in social service, or psychology supplemented by 2 years of college level coursework or training in child development, social work, psychology, or a closely related field.
A degree is not required and relevant work experience may be substituted to meet the requirement.
General knowledge of family support and the social determinants of health.
Principles and practices of family centered service delivery.
Social service, health, education and developmental agencies and resources in Alameda County.
Entitlement systems for children birth to age five and their families, including eligibility requirements.
Outreach, interviewing, and care coordination/navigation skills and techniques.
Strategies for effective problem-solving and identification of systems issues.
Equipment and communication tools used to support daily work, including computers and relevant software programs.
Strong family engagement, communication, and relationship-building skills using trauma-informed, equity-centered approaches
Demonstrated ability to write clear, timely, and thorough notes in an electronic care management system.
Work effectively with and outreach to ethnically and culturally diverse families.
Promote basic principles of health promotion and preventative health care with an understanding and acceptance of differences in attitudes toward health care and services.
Gain confidence of and obtain personal and confidential data from clients, work with and safeguard confidential information.
Prepare clear and concise correspondence, documentation, and other written materials.
Use tact, initiative, prudence, and judgment within general policy and procedural guidelines.
Organize work, set priorities, meet critical deadlines, and follow-up on assignments.

Responsibilities

Serve as the primary contact for families, coordinate care as part of the Enhanced Care Management team (ECM) and connect families with healthcare providers, and multidisciplinary teams
Provide hands on care management (in person and by phone) for pregnant/postpartum individuals and children with complex needs in CalAIM Enhanced Care Management program.
Act as the main care manager, coordinating services across medical, behavioral health, early childhood, and community programs.
Work closely with families and providers to promote birth equity, healthy child development, and coordinated, whole-person care.
Complete strength-based assessments and develop individualized Care Management Plans based on each family’s goals.
Help coordinate prenatal, postpartum, and pediatric care including warm handoffs to Community Supports.
Meet families where they are – offer services where the family lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
Manage an active caseload, balance multiple priorities and critical transitions.
Collaborate with partners and keep accurate, timely records in the care management system.
Complete all documentation on time according to care plan requirements.

Benefits

Medical, Dental, & Vision Coverage
$1,500 credit per year to spend on benefits
Health and Dependent Care Flexible Spending Accounts (FSAs)
Employer Paid & Voluntary Life & AD&D Insurance
Long-Term Disability Insurance
Retirement Plans including the ACERA Pension Plan
Commuter Benefits
Employee Assistance Plan
paid vacation
paid time off
sick time
17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.