Care Scheduling Coordinator

Hero Practice Services • Colorado Springs, CO

9d • $17 - $22 • Remote

About The Position

Hero Practice Services is seeking a Care Scheduling Coordinator to convert calls to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health. Hero Practice Services is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With offices across the country, we have helped millions of children and young people gain access to the care they need since 2006. Working at Hero is both a career and a calling … join us, BE A HERO! This role has the unique opportunity to support the Heroes who actively serve the children and young people in our communities by improving their overall health and well-being.

Requirements

• Hold a High School diploma or GED
• Type 30 words per minute minimum
• Computer experience to include using dual monitors and moving between multiple programs
• Call Center experience (minimum of one year preferred)
• Stable work history and good attendance
• Strong interpersonal skills and the desire for professional growth

Responsibilities

• Taking incoming calls to schedule appointments requested and agreed to by the patient or responsible party
• Place outbound calls to schedule missed or past due appointments
• Place outbound reminder and confirmation calls for appointments on the schedule
• Demonstrate active listening and empathy on every call
• Resolve customer support problems
• Schedule appointments for all patient services
• Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook).

Benefits

• Medical, Dental, Vision, Retirement Savings Plan, Disability and much more!
• Professional Advancement Opportunities in an established, growing health care group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED