Bilingual Care Scheduling Coordinator

Hero Practice Services•Glendale, CA

3d•$18•Remote

About The Position

Hero Practice Services is seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health. Hero Practice Services is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With offices across the country, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO! The Opportunity As a Bilingual Care Scheduling Coordinator on the Hero Team, you will have a balanced lifestyle, a competitive compensation package and the opportunity to work in a hybrid work environment. This role has the unique opportunity to support the true Heroes who actively serve the children in our communities by improving their overall health and well-being.

Requirements

Hold a High School diploma or GED
Type 30 words per minute minimum
Bilingual in Spanish
Have one year of customer service experience, preferably at a call center

Responsibilities

Appropriately schedule appointments requested and agreed to by the patient or responsible party
Effectively translate conversation and documents in English and a foreign language
Resolve customer support problems
Coordinate patient flow by keeping the appointment schedule organized and full