Care Navigator (Remote)

Boulder Care

2d • $21 - $24 • Remote

About The Position

Boulder Care is seeking a Care Navigator to join the Patient Support & Navigation team. You will have the opportunity to support our current patients by assisting with questions, resources, non-enrollment needs, and outreach efforts to engage prospective and current patients. You will ensure current patients get what they need, either handling it directly or referring the patient to the appropriate spot, all while exemplifying Boulder’s core values of empathy and stigma-free care.

Requirements

• 3+ years of experience in a healthcare setting, with experience in care navigation, customer service, scheduling, referrals, patient support, and health systems
• Knowledge of terminology used in healthcare, especially addiction medicine
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Strong critical thinking and problem-solving skills
• Exceptional customer service and de-escalation skills
• Must be comfortable with technology and have experience with common business tools (such as Google Suite, video meetings, and spreadsheets)
• Exceptional written and verbal communication skills in a virtual setting
• Self-driven and organized with meticulous attention to detail
• Ability to handle large inquiry volumes, prioritize, and multitask with little or no supervision and is comfortable in a rapidly-changing, unstructured startup environment
• Team-focused and collaborative
• Advocates tirelessly for patients and Care Team members

Nice To Haves

• Experience in a start-up and/or other fast-paced, frequently changing environment
• Experience working in digital healthcare or other remote environment
• Prior Care Navigation experience
• Strong SBAR documentation
• Experience working in the Substance Use Disorder space (i.e. SUD treatment center)

Responsibilities

• Support current patients seeking Substance Use Disorder (SUD) care by answering questions, following workflow to resolve issues, and triaging patients to the right person/resource
• Answer phone calls, topics may include but are not limited to: Pharmacy issues
• Rescheduling missed visits
• Issues getting into their visit (app issues, account updates, etc.)
• Medical question triage
• Utilize problem-solving skills to resolve non-standard questions, and escalate when needed
• Offering additional resources (GoodRx coupons)
• Troubleshoot app issues
• Respond to and triage current patient messages
• Collaborate with other care team members to resolve patient issues
• Document patient interactions using SBAR and triaging appropriately
• Check and respond to voicemails
• Attend team and company meetings as needed
• Conduct targeted patient outreach based on company initiatives
• Offer feedback on what’s working well and what needs improvement
• Share feedback with management on the most commonly asked questions, barriers, and trends

Benefits

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed