Care Navigator

Ramey-Estep / Re-group • Crestview Hills, KY

1d • $22 • Hybrid

About The Position

The Care Navigator is a central point of contact for individuals accessing behavioral health, primary care, and community support services through Ramey-Estep/Re-group. This hybrid role combines in-person engagement with remote telehealth and administrative support to ensure clients receive timely, person-centered care. The Care Navigator works closely with clinicians, case managers, and community partners to reduce barriers, coordinate services, and promote recovery, wellness, and long-term stability in alignment with Certified Community Behavioral Health Clinic (CCBHC) standards.

Requirements

• A High School Diploma or equivalent is required.
• Must be at least 21 years of age.
• Must have strong leadership and organizational skills.
• Must maintain a valid Driver’s License and insurability.
• Must have excellent communication and conflict-resolution skills.
• Technical requirements include proficiency with telehealth platforms, Microsoft Word, Excel, PowerPoint, and any other applications the organization or regulatory agencies use.
• Ability to understand and relate to the needs of clients from diverse backgrounds.
• Ability to read, write and converse in English.
• Successful completion of a pre-employment drug screen.
• Successful completion of a background screening.
• Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.
• Successful completion of Excellent Foundations.
• Maintain 40 hours of annual training.
• Knowledge of community resources, health systems, and behavioral health navigation is required.

Nice To Haves

• An Associate’s or Bachelor’s Degree in healthcare, social services, or a related field from an accredited school/university is preferred.
• Experience in behavioral health, case management, or community navigation is strongly preferred.

Responsibilities

• Welcome and support clients in-person, via phone, or telehealth.
• Conduct initial screenings to determine eligibility and service needs.
• Complete intake forms, consent, and release documents (HIPAA/42 CFR Part 2 compliant).
• Educate clients on available services, rights, grievance procedures, and community resources.
• Connect clients to behavioral health, primary care, and community support services.
• Track and follow up on referrals to ensure successful connection.
• Help clients overcome barriers such as transportation, housing, employment, insurance, or documentation.
• Collaborate with clinical and case management teams on individualized care plans.
• Maintain consistent contact with clients through calls, virtual check-ins, and in-person visits.
• Support clients in setting and achieving personal goals.
• Monitor client progress, identify unmet needs, and escalate risks to the care team.
• Participate in treatment team meetings, case reviews, and care planning discussions.
• Participate in community outreach events and rotating crisis/on-call support as directed by supervisor(s).
• Respond to urgent client needs in coordination with crisis and clinical teams.
• Assist in safety planning, Psychiatric Advance Directives (PADs), and connection to stabilization resources.
• Support transitions and discharges, ensuring continuity of care and follow-up.
• Document client interactions, progress notes, referrals, and care plan updates in the EHR.
• Track outcomes using agency-approved tools (PHQ-9, GAD-7, CANS, etc.).
• Assist with data collection for Continuous Quality Improvement (CQI) and program reporting.
• Provide in-person support for high-need clients, intakes, and community events.
• Conduct telehealth check-ins and administrative follow-up remotely.
• Adapt flexibly between fieldwork and virtual tasks to meet client and program needs.
• Performs other duties as assigned.

Benefits

• This position is eligible for our full-time employee benefit package, which offers a generous 401(k) program with immediate vesting with dollar-for-dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED